Claims Coordinator

Inhabit®; Mason (OH); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401K Match

Paid Holidays

Paid Vacation

Volunteer Time

Employee Discounts

Life Insurance

Disability Insurance

EAP

HSA/FSA

Dental & Vision

Critical Illness

Job summary

Inhabit is seeking a detail‑oriented Claims Coordinator to support end-to-end claims processing in Mason, OH. You’ll review inbound claims, communicate with claimants and carriers, gather documentation, and track progress to ensure timely resolution.

Ideal candidates have at least 1 year in customer service, sharp communication, and strong data entry skills. A willingness to obtain an adjuster license within 60 days is a plus.

Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year experience in a customer service role.
• Experience in claims processing, insurance operations, or customer support preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent communication and customer service skills.
• Ability to manage multiple claims and priorities in a fast paced environment.
• Strong organizational and time management skills.
• Proficiency with data entry systems, CRM platforms, and Microsoft Office tools.
• Problem solving mindset with the ability to identify and promote issues appropriately.
• Adjusters license preferred or willingness to obtain within 60 days of employment.

Responsibilities

• Receive, review, and process inbound claims in accordance with established procedures.
• Respond to phone and email inquiries from claimants, providing accurate information and guidance.
• Research claim details and gather supporting documentation to ensure complete and accurate processing.
• Track claim status and monitor workflow tasks to ensure timely progression.
• Identify discrepancies, irregularities, or potential issues and elevate as needed.
• Maintain accurate and up to date records of claim activity and communications.
• Coordinate with internal teams, insurance carriers, and third party partners to resolve claims efficiently.
• Support communication between stakeholders to ensure clarity and transparency throughout the claims process.
• Assist with report generation and data tracking related to claim activity.
• Adhere to company policies, procedures, and regulatory requirements.

Skills

Customer service

Attention to detail

Communication skills

Multitasking

Data entry

Education

High School Diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

About Inhabit

Inhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500 team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at www.inhabit.com.

Job Description

The Claims Coordinator supports the end to end claims process by reviewing, processing, and tracking inbound claims while ensuring clear and timely communication between claimants, internal teams, and insurance carriers. They respond to phone and email inquiries, research claim details, monitor workflow tasks, and identify irregularities that may require escalation or corrective action. Through accurate documentation and strong customer service, they help deliver a smooth, consistent claims experience for all stakeholders.

What You'll Do

• Receive, review, and process inbound claims in accordance with established procedures
• Respond to phone and email inquiries from claimants, providing accurate information and guidance
• Research claim details and gather supporting documentation to ensure complete and accurate processing
• Track claim status and monitor workflow tasks to ensure timely progression
• Identify discrepancies, irregularities, or potential issues and elevate as needed
• Maintain accurate and up to date records of claim activity and communications
• Coordinate with internal teams, insurance carriers, and third party partners to resolve claims efficiently
• Support communication between stakeholders to ensure clarity and transparency throughout the claims process
• Assist with report generation and data tracking related to claim activity
• Adhere to company policies, procedures, and regulatory requirements

Qualifications

Experience and Education Requirements

• High School Diploma or equivalent
• Minimum of 1 year experience in a customer service role
• Experience in claims processing, insurance operations, or customer support preferred
• Strong attention to detail and commitment to accuracy
• Excellent communication and customer service skills
• Ability to manage multiple claims and priorities in a fast paced environment
• Strong organizational and time management skills
• Proficiency with data entry systems, CRM platforms, and Microsoft Office tools
• Problem solving mindset with the ability to identify and promote issues appropriately
• Adjusters license preferred or willingness to obtain within 60 days of employment.

Type

• Full-Time, Hourly Non-Exempt (overtime eligible)

Location

• Mason, OH
• We have an in office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short and Long Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants. #Inhabithires