Claims Coordinator

Inhabit IQ; Alpharetta, Plano (GA, TX); Hybrid; USD 30,000 - 52,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental, Vis

Health Savings Accounts

Flexible Spending Account

Dependent Flexible Spending Account

401K with company match

Short and Long Term Disability

Life Insurance

AD&D Insurance

Employee Assistance Program

Paid Holidays

Paid Vacation

Paid Volunteer Time

Inhabit Employee Discount Programs

Job summary

InhabitIQ seeks a highly skilled Claims Adjuster Coordinator to support the end-to-end claims process, review, process, and track inbound claims, while ensuring clear communication among claimants, internal teams, third-party administrators, and carriers. Responsibilities include reviewing policies, gathering documentation, tracking status, escalating discrepancies, and maintaining thorough records.

The role emphasizes customer service, accurate documentation, and collaboration with partners to

Qualifications

• Bachelor's degree in business, finance, insurance, or a related field preferred; equivalent relevant experience considered
• Proven experience adjusting property claims, including claim investigation, coverage review, damage assessment, and settlement negotiation in the short-term and multifamily industries.
• Active adjuster license preferred or willingness to obtain required licensure within 60 days of employment
• Working knowledge of insurance policies, claims practices, and applicable regulatory requirements
• Ability to use claims management software, digital inspection tools, property management systems, and data analytics platforms
• Strong analytical, investigative, negotiation, and problem-solving skills
• Excellent written and verbal communication skills with a customer-focused approach
• Strong attention to detail and commitment to accurate, complete documentation
• Ability to manage multiple claims and priorities in a fast-paced environment
• Ability to work independently and collaborate effectively with internal and external partners
• Claims Adjuster License required

Responsibilities

• Receive, review, and process inbound claims in accordance with established procedures
• Respond to phone and email inquiries from claimants, providing accurate information and guidance
• Constant communication and interaction with Property Management Companies
• Research claim details and gather supporting documentation to ensure complete and accurate processing
• Track claim status and monitor workflow tasks to ensure timely progression
• Identify discrepancies, irregularities, or potential issues and elevate as needed
• Review insurance policies, coverage terms, exclusions, and limits to help answer claims related questions.
• Process claims by gathering documents and other supporting evidence
• Maintain accurate and up-to-date records of claim activity, findings, decisions, and communications
• Coordinate with internal teams, insurance carriers, contractors, appraisers, legal counsel, and other professionals to process claims efficiently and follow up when necessary.
• Keep stakeholders informed, address questions or concerns, and provide consistent customer experience throughout the claims process
• Assist with report generation and data tracking related to claim activity
• Adhere to applicable insurance laws, regulations, company procedures, data privacy requirements, and security standards

Skills

Claims adjusting

Analytical skills

Negotiation

Customer service

Independent work

Education

Bachelor's degree (business/finance/insurance)

Tools

Claims management software

Digital inspection tools

Property management systems

Data analytics platforms

Job description

Job Details: Job Location: Alpharetta - Alpharetta, GA 30009, About Inhabit

Inhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at www.inhabit.com.

About ePremium

As part of the InhabitIQ company, ePremium Insurance Agency, LLC has been named one of INC 500s fastest growing privately held companies in the nation and has been recognized as a Top Workplace in Cincinnati, specializing in technology-based renters insurance program management.

The rapid growth of the company has created a wealth of career opportunities. We have a modern, relaxed office environment with premium facilities and tremendous advancement opportunities within the company.

Job Description

We are seeking a highly skilled Claims Adjuster Coordinator to join our dynamic team. The ideal candidate supports the end-to-end claims process by reviewing, processing, and tracking inbound claims while ensuring clear and timely communication between claimants, internal teams, third-party administrators, and insurance carriers. They respond to phone and email inquiries, research claim details, monitor workflow tasks, and identify irregularities that may require escalation or corrective action. Through accurate documentation and strong customer service, they help deliver a smooth, consistent claims experience for all stakeholders. They will also evaluate coverage and advocate for clients and customers.

What You'll Do

• Receive, review, and process inbound claims in accordance with established procedures
• Respond to phone and email inquiries from claimants, providing accurate information and guidance
• Constant communication and interaction with Property Management Companies
• Research claim details and gather supporting documentation to ensure complete and accurate processing
• Track claim status and monitor workflow tasks to ensure timely progression
• Identify discrepancies, irregularities, or potential issues and elevate as needed
• Review insurance policies, coverage terms, exclusions, and limits to help answer claims related questions.
• Process claims by gathering documents and other supporting evidence
• Maintain accurate and up-to-date records of claim activity, findings, decisions, and communications
• Coordinate with internal teams, insurance carriers, contractors, appraisers, legal counsel, and other professionals to process claims efficiently and follow up when necessary.
• Keep stakeholders informed, address questions or concerns, and provide consistent customer experience throughout the claims process
• Assist with report generation and data tracking related to claim activity
• Adhere to applicable insurance laws, regulations, company procedures, data privacy requirements, and security standards

Qualifications: Experience and Education Requirements

• Bachelor's degree in business, finance, insurance, or a related field preferred; equivalent relevant experience considered
• Proven experience adjusting property claims, including claim investigation, coverage review, damage assessment, and settlement negotiation in the short-term and multifamily industries.
• Active adjuster license preferred or willingness to obtain required licensure within 60 days of employment
• Working knowledge of insurance policies, claims practices, and applicable regulatory requirements
• Ability to use claims management software, digital inspection tools, property management systems, and data analytics platforms
• Strong analytical, investigative, negotiation, and problem-solving skills
• Excellent written and verbal communication skills with a customer-focused approach
• Strong attention to detail and commitment to accurate, complete documentation
• Ability to manage multiple claims and priorities in a fast-paced environment
• Ability to work independently and collaborate effectively with internal and external partners
• Claims Adjuster License required

Type

Full-Time, Hourly Non-Exempt (overtime eligible)

Location

Alpharetta, GA or Plano, TX We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short and Long Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.