Claims Complex Auto Adjuster - Catastrophe

AAA - American Automobile Association; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Claims Complex Auto Adjuster to manage high-volume claims with expertise in total loss evaluations. This role demands advanced knowledge of claims administration and vehicle repair processes, along with strong negotiation and communication skills. The ideal candidate will thrive in a fast-paced environment, demonstrating proficiency in claims technology and customer service. With remarkable benefits including health coverage, a 401(K) plan with company match, and tuition assistance, this opportunity offers a rewarding career for service-driven professionals.

Benefits

Health coverage for medical, dental, vision

401(K) saving plan with company match

Pension

Tuition assistance

PTO for community volunteer programs

Wellness program

Employee discounts

Qualifications

• 4-6 years of claims handling experience required.
• Advanced knowledge of claims administration best practices.

Responsibilities

• Handle high volume of claims with minimal supervision.
• Evaluate and negotiate complex claims in multiple markets.

Skills

Claims Handling

Negotiation

Communication Skills

Analytical Skills

Microsoft Office Suite

Organization and Planning

Typing/Keyboarding

Education

Bachelor's Degree or Equivalent Experience

Tools

Claims Software

Job description

Claims Complex Auto Adjuster - Catastrophe

Job Summary

This is a Auto Catastrophe position. This position will require total loss experience and the ability to handle a high volume of claims. You will be expected to handle multiple markets. Elevated hours and weekends are expected. Travel may be required.

The Claims Complex Auto Adjuster supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property damage, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, claims resolution, and negotiation strategies of high-complexity claims in compliance with established company technical and customer service best practices. Under minimal supervision, the adjuster works within specific limits and authority to resolve claims.

Job Duties

• Communicate and interact with a variety of individuals including insureds and claimants. Verify and explain benefits, coverages, fault, and claims process either verbally or in writing which complies with regulatory and statutory requirements. Recognize and appropriately address complex coverage issues.

• Identify and obtain statements from insureds, claimants, and witnesses. Conduct phone investigations to determine liability and damages. Provide independent analysis and differentiate between allegations and facts.

• Evaluate and negotiate within settlement authority with insureds and claimants to resolve first and third-party complex claims in multiple markets. Demonstrate proficiency with estimates, property, bodily injury, material damage, liability, total loss evaluations, diminished value, analysis of claims, claims technology, and tool usage.

• Coordinate with internal and external departments as required.

• Respond quickly to customer needs and inquiries.

• Overtime and holiday hours may be required

Qualifications

• Bachelors Equivalent combination of education and experience Preferred

• 4-6 years Claims handling experience. Required

• Advanced knowledge of claims administration best practices and procedures.

• Advanced understanding of vehicle repair processes and procedures

• Advanced in fault assessment, negligence and subrogation principles required.

• Proficient of Microsoft Office suite, general computer software and claims software.

• Organization and planning recognition proficiency required.

• Advanced oral and written communication skills.

• Advanced interpersonal skills required.

• Advanced in typing/keyboarding/mousing

• Property and Casualty Insurance License, valid in selling state - Issued by State Preferred

• May be required to obtain an Adjuster license as applicable in accordance with state law. within 60 Days Preferred

Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer