Claims Call Center Advocate

Warrior Insurance Network; Chicago (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive Salaries

Training & Development

Medical, Dental and Vision Reimbursem.

Short/Long Term Disability

Life Insurance

401k with company match

Paid Time Off & Holidays

Tuition Reimbursement

Wellness Program

Telemedicine Benefit

Wellness Program

Job summary

Warrior Insurance Network (WIN) is seeking Claims Call Center Specialists to join our growing Claims team. This is an excellent opportunity for customer-focused professionals who are interested in building a long-term career in the insurance industry.

As a Claims Call Center Specialist, you will play a critical role in helping callers navigate the claims process following an accident or loss. You will serve as the first point of contact, gathering claim information, answering questions, and

Qualifications

• Prior customer service experience.
• Strong verbal communication and phone skills.
• Excellent organizational and interpersonal skills.
• Data entry and typing proficiency (minimum 30 WPM).
• Basic PC and computer navigation skills.
• Ability to multitask and work effectively in a fast-paced environment.

Responsibilities

• Provide excellent customer service to all callers.
• Serve as the first point of contact for insureds, claimants, attorneys, claimant carriers and other callers reporting new losses.
• Gather and document accidents and claim information accurately and efficiently.
• Verify policy information and identify potential coverage concerns for referral to the appropriate claims team.
• Guide callers through the claims process and answer claim-related questions.
• Refer callers for estimates when applicable.
• Assist claims adjusters by providing timely information and support to customers.
• Develop a working knowledge of insurance policies and claims procedures.
• Maintain productivity and service standards while handling incoming call volume.
• Support departmental operations by processing tow bills, ordering police reports, mailing claim payments, handling unmatched mail, and completing other administrative tasks.
• Participate in special projects and initiatives as assigned.

Skills

Customer service

Verbal communication

Organization

Interpersonal skills

Typing 30 WPM

PC navigation

Multitasking

Education

Associate degree

Bachelor's degree

Job description

Warrior Insurance Network (WIN) is seeking Claims Call Center Specialists to join our growing Claims team. This is an excellent opportunity for customer-focused professionals who are interested in building a long-term career in the insurance industry.

As a Claims Call Center Specialist, you will play a critical role in helping callers navigate the claims process following an accident or loss. You will serve as the first point of contact, gathering claim information, answering questions, and