Claims Auto Adjuster (Mid-Level) Non Injury

AlphaStaffHCM; Colorado Springs (CO); On-site; USD 54,000 - 62,000; Full time

Benefits offered by this job

Benefits package

401(k) and pension

Paid time off and holidays

Volunteer hours

Job summary

AlphaStaffHCM seeks an experienced Auto Adjuster- Non Injury to manage moderately complex auto insurance claims. You will handle end-to-end claims, ensure compliance with state laws, and deliver proactive, empathetic service to policyholders.

The role is hybrid in Colorado Springs with mandatory in-office presence after six months, plus potential on-call and CAT duties. Relocation is not offered, and visa sponsorship is not provided.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience.
• Progressive experience handling low complexity auto non-injury liability claims.
• Insurance adjuster license within 90 days and up to 3 attempts.
• Understanding of auto claims contracts and state laws and regulations.
• Strong negotiation, investigation, communication and conflict resolution skills.
• Ability to prioritize and multi-task across multiple applications.
• Job-related assessment may be required.

Responsibilities

• Investigates liability and applies coverage; evaluates, negotiates, and settles auto claims.
• Negotiates liability for comparative negligence.
• Identifies coverage concerns and SIU referrals when appropriate.
• Gathers information from police reports, statements, and witnesses.
• Documents decision processes for damage evaluation and settlements.
• Collaborates with partners to facilitate claims resolution.
• Supports customers and partners with multiple communication channels and digital tools.
• Learns auto physical damage concepts and claims handling procedures.
• Supports CAT response and on-call duties as needed.
• Occasionally travels for CAT deployments.

Skills

Customer service

Negotiation

Investigation

Communication

Multitasking

Education

High School Diploma or GED

Insurance adjuster license (within 90 days)

Tools

Guidewire

Job description

A client of AlphaStaffHCM™ is searching for an Auto Adjuster- Non Injury. This insurance client empowers policyholders to achieve financial security through highly competitive products, exceptional service and trusted advice.

Job Description

As a dedicated Auto Adjuster- Non Injury, you will adjust moderately complex auto insurance claims presented by or against policyholders to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.

Client offers a flexible work environment withhybrid in the office 3 days per week eligibility after 6 months of in-office tenure, subject to leadership approval and a proven track record of independent work. This position is based in the Colorado Springs, CO location.

Relocation assistance is not available for this position.

Key Responsibilities:

• Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims.
• Negotiates liability for comparative negligence (claimant or adverse carrier).
• Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.
• Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).
• Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.
• Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions.
• Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.
• Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
• Applies developing knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
• Applies intermediate knowledge of Auto Physical Damage to adjust claims.
• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
• May be assigned CAT deployment travel with minimal notice during designated CATs.
• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Must Have Qualifications:

• High School Diploma or General Equivalency Diploma.
• 1 year of customer service experience.
• Progressive experience handling low complexity auto non injury liability claims.
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
• Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.
• Demonstrated negotiation, investigation, communication, and conflict resolution skills.
• Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.
• Successful completion of a job-related assessment may be required.

Nice to Have Qualifications

• One or more years of auto liability claims experience managing claims from initial contact through resolution
• One year of experience managing a pending inventory with demonstrated organization and prioritization skills
• Proven experience with comparative negligence and shared liability determinations
• Strong analytical and communication skills with the ability to interpret policy language, assess coverages, and make sound decisions
• Proficiency with Guidewire or similar claims management systems
• Bachelor’s degree or industry designation (e.g., AIC, CPCU)
• US military experience gained through military service or gained as a military spouse / domestic partner

Compensation and Perks

• Salary range: $54,000 – 62,000 – You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
• Best-in-class benefits to support their physical, financial, and emotional wellness
• Comprehensive medical, dental and vision plans, 401(k), pension, and life insurance
• Parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs
• Career path planning and continuing education to assist employees with their professional goals

Client does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Disclaimers: AlphaStaff, Inc. and the Client are equal employment opportunity employers and do not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws.