Claims Auto Adjuster (Mid-Level) Non Injury

Alphastaff 3, Inc.; San Antonio (TX); Hybrid; USD 54,000 - 62,000; Full time

Benefits offered by this job

Best-in-class benefits

Medical, dental, vision

401(k) + pension

Paid time off + holidays

Volunteer hours

Job summary

Alphastaff 3, Inc. is seeking an Auto Adjuster- Non Injury to manage end-to-end auto claims, ensuring settlements comply with state laws and regulations. The role emphasizes professional communication, empathy, and delivering best-in-class service in a hybrid in-office environment.

The position requires handling moderately complex auto liability claims, negotiating outcomes, and maintaining thorough documentation while coordinating with multiple partners to meet customer needs.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience.
• Progressive experience handling low complexity auto non-injury liability claims.
• Insurance adjuster license within 90 days (up to 3 attempts).
• Knowledge of auto claims contracts, case law and state regs.
• Negotiation, investigation, communication and conflict resolution skills.
• Proficient multitasking across multiple applications.
• Job-related assessment may be required.

Responsibilities

• Investigates liability, applies coverage, evaluates, negotiates and settles moderately complex auto claims.
• Negotiates liability for comparative negligence with claimants or adverse carriers.
• Identifies coverage concerns and refers SIU when appropriate.
• Collects information (police reports, statements, witnesses) to determine liability.
• Delivers proactive problem solving and makes settlements within authority.
• Documents thought process including damage evaluation and settlement decisions.
• Collaborates with internal and external partners to facilitate resolution.
• Supports customers and partners via channels to drive timely resolutions.

Skills

Customer service

Negotiation

Investigation

Communication

Conflict resolution

Prioritization

Multi-tasking

Policy language

Education

High School Diploma / GED

Insurance adjuster license

Bachelor's degree

Tools

Guidewire

Job description

A client of AlphaStaffHCM™ is searching for an Auto Adjuster- Non Injury. This insurance client empowers policyholders to achieve financial security through highly competitive products, exceptional service and trusted advice.

Job Description

As a dedicated Auto Adjuster- Non Injury, you will adjust moderately complex auto insurance claims presented by or against policyholders to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.

Client offers a flexible work environment with hybrid in the office 3 days per week eligibility after 6 months of in-office tenure, subject to leadership approval and a proven track record of independent work. This position is based in San Antonio, TX. Employees are required to work onsite 5 days per week for the first 6 months.

Relocation assistance is not available for this position.

Key Responsibilities:

• Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims.
• Negotiates liability for comparative negligence (claimant or adverse carrier).
• Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.
• Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).
• Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.
• Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions.
• Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.
• Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
• Applies developing knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
• Applies intermediate knowledge of Auto Physical Damage to adjust claims.
• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
• May be assigned CAT deployment travel with minimal notice during designated CATs.
• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Must Have Qualifications:

• High School Diploma or General Equivalency Diploma.
• 1 year of customer service experience.
• Progressive experience handling low complexity auto non injury liability claims.
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
• Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.
• Demonstrated negotiation, investigation, communication, and conflict resolution skills.
• Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.
• Successful completion of a job-related assessment may be required.

Nice to Have Qualifications

• One or more years of auto liability claims experience managing claims from initial contact through resolution
• One year of experience managing a pending inventory with demonstrated organization and prioritization skills
• Proven experience with comparative negligence and shared liability determinations
• Strong analytical and communication skills with the ability to interpret policy language, assess coverages, and make sound decisions
• Proficiency with Guidewire or similar claims management systems
• Bachelor's degree or industry designation (e.g., AIC, CPCU)
• US military experience gained through military service or gained as a military spouse / domestic partner

Compensation and Perks

• Salary range: $54,000 - 62,000 - You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
• Best-in-class benefits to support their physical, financial, and emotional wellness
• Comprehensive medical, dental and vision plans, 401(k), pension, and life insurance
• Parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs
• Career path planning and continuing education to assist employees with their professional goals

Client does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Disclaimers: AlphaStaff, Inc. and the Client are equal employment opportunity employers and do not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws.