Claims Associate - Recovery

Sedgwick; West Des Moines (IA); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with matching

PTO

Disability insurance

Life insurance

Employee assistance program

FSA/HSA

Job summary

Sedgwick in West Des Moines, IA is seeking a Claims Associate - Recovery to review subrogation claims and coordinate with collection agencies within an entry-level caseload. You will learn our check processing guidelines and support the Claims Recovery Team.

Two years of general office experience are required; HS diploma or GED is mandatory. The role offers an office and/or virtual setting, mentor guidance, and opportunities for professional growth with a comprehensive benefits package.

Qualifications

• High school diploma or GED required.
• Two (2) years of general office experience required; claims industry experience preferred.

Responsibilities

• Process subrogation claims and review payment checks.
• Maintain a monthly diary to ensure timely payment.
• Process recoveries in claims systems.
• Coordinate with collection agencies and record details in claims file.
• Respond to clients timely and professionally.
• Approve and/or pay bills as appropriate.
• Prepare status reports for clients.

Skills

Oral & written comms

Organizational skills

Interpersonal skills

Team player

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

• Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
• Certified as a Great Place to Work
• Fortune Best Workplaces in Financial Services & Insurance

Claims Associate - Recovery

Our teams connect! We collaborate in the office. Our West Des Moines office is located at: 4200 University Avenue, Suite 317 West Des Moines, IA 50266-5945.

Are you looking for an impactful job that offers the opportunity to develop a professional career? Bring your 1-2 years’ experience in an office setting and grow with us!

• A stable and consistent work environment in an office and/or virtual setting
• A training program to learn how to help employees and customers from some of the world’s most reputable brands
• An assigned mentor and manager who will guide you on your career journey
• Career development and promotional growth opportunities through increasing responsibilities
• A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.

PRIMARY PURPOSE

Processes and reviews subrogation claims across all lines of business and all jurisdictions within an entry level caseload and processes payment checks received in accordance with company check processing guidelines; processes the regular monthly payment recovery files; coordinates with collection agencies; and supports the Claims Recovery Team within company standards and industry best practices.

ESSENTIAL FUNCTIONS And RESPONSIBILITIES

• Responsible for assigned inventory of subrogation files with recovery.
• Maintains a monthly diary on cadence, aligned to department service expectations and schedules; follows up to ensure timely payment.
• Processes recoveries into various claims systems to ensure the recovery dollars are applied to appropriate claims file.
• Works with collections agencies when appropriate to collect from at-fault parties and records details in claims file.
• Uses technology and resources, as needed, to complete investigation.
• Responds to clients' questions timely and professionally.
• Approves and/or pays bills as appropriate.
• Prepares various type status reports for clients.

ADDITIONAL FUNCTIONS And RESPONSIBILITIES

• Performs other duties as assigned.

Qualifications

Education & Licensing

High school diploma or GED required.

Experience

Two (2) years of general office experience or equivalent combination of education and experience required. Claims industry experience preferred.

Skills & Knowledge

• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Good interpersonal skills
• Ability to meet or exceed Service Expectations
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental

Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical

Computer keyboarding

Auditory/Visual

Hearing, vision and talking

NOTE

Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $19.00/hr. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.