Claims Assistant

Tokio Marine HCC – A&H Group; Los Angeles (CA); On-site; USD 26,000 - 39,000; Full time

Job summary

Tokio Marine HCC – Surety Group in Los Angeles, CA, seeks a Claims Assistant to support the Contract Funds Control Services staff and claims department under supervision.

You will perform general clerical duties, manage files, scan and save documents, handle mail, prepare claim records, assist examiners, and maintain office supplies, contributing to accurate data entry and efficient operations.

This role emphasizes confidentiality, organization, and attention to detail in a fast-paced environment.

Qualifications

• High School diploma or GED or equivalent.
• Up to 2 years clerical experience in a professional office setting.
• Strong written and verbal communication with emphasis on confidentiality, tact, and diplomacy.
• Advanced organizational and analytical skills; ability to manage multiple tasks.

Responsibilities

• Scan and save documents to the internal network.
• Return pulled files to the Court, Contract, or Subrogation departments.
• Create and file folders for contract surety release forms.
• Locate claim files that are open, in subrogation, or in storage.
• Make copies of claim files.
• Open mail and distribute to department personnel.
• Enter the day’s claims into the P.O.C. list (Proof of Claims).
• Pull files for Claims Examiners and re-file as needed.
• Assist Claims Examiners as needed.
• Handle large copying projects as assigned.

Skills

Communication skills

Multitasking

Discretion

Education

High School diploma or GED

Tools

Microsoft Office

Excel

Word

PowerPoint

Access

Job description

## Claims AssistantApply: California - Los Angeles: Full time: Posted Yesterday: 2026-1070Tokio Marine HCC – Surety Group, a member of the Tokio Marine Group of Companies, has an opportunity for **Claims Assistant** at our Los Angeles, CA branch office. **Job Summary**Under immediate supervision, performs general administrative duties to support the Contract Funds Control Services staff and claims department**Key Responsibilities*** Scan and save documents to the internal network.* Return pulled files to the Court, Contract, or Subrogation departments.* Create and file folders for contract surety release forms.* Locate claim files that are either open, in subrogation, or in storage.* Make copies of claim files.* Complete requests for bond files, including following up with agents and other Tokio Marine HCC (TMHCC) employees or branches.* Store closed claim files.* Take inventory of kitchen supplies and making requests for new supplies.* Pick up new office and kitchen supplies and distributing as needed.* Stock and maintain paper, toner, letterhead and envelopes in copy room.* Order, distribute, and maintain department office supplies.* Open mail and distribute to department personnel.* Send out regular and certified mail for examiners when requested.* Sort, stamp, and distribute the day’s mail.* Enter the day’s claims into the P.O.C. list (Proof of Claims).* Pick up new mail that arrives throughout the day.* Collect, apply postage, and send out the mail for the department before its daily pick-up.* Provide support to Funds Control area, including providing assistance in the areas of data entry.* Pull files for Claims Examiners. Re-file as needed.* Assist Claims Examiners as needed.* Handle large copying projects as needed.* Other related clerical and administrative duties as assigned.**Competencies*** Follow work plans, established timelines, and predefined goals for assigned work.* Meet commitments on deadlines.**Communication*** Communicate activities, results, and observations with employees and management as appropriate.**Cost Management*** Perform work thoroughly in a cost-efficient manner and at a high productivity level.**Business Controls and Policies*** Comply with all corporate policies and procedures.* Report any breakdowns in controls to management.* Conduct all activities in a safe manner.**Position Knowledge, Skills, and Requirements*** Minimum High School or GED, or the equivalent education and/or experience.* Up to 2 years of clerical experience in a professional office setting.* Possess and have ability to apply knowledge of principles, practices, and procedures* Solid written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy* Advanced organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously* Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company's business to proactively respond to changing business environment* Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)For candidates working in person in Los Angeles, the reasonable pay range for this specific position is $19.04 to $28.56 per hour. The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, gender identity, gender expression, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws. The salary range is the range TMHCC, in good faith, believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future, and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the pay range, the actual compensation will vary depending on the above factors as well as market and business considerations. The Tokio Marine HCC Group of Companies are equal opportunity employers. Please visit www.tmhcc.com for more information about our companies.Your success is our priority. In a world that is rapidly changing, TMHCC enables you to take on opportunities with confidence. At Tokio Marine HCC, we pride ourselves on hiring the smartest, most conscientious people, who want to make a difference no matter their background. And then we give them the support and trust they need. We’re always looking for curious, creative transformative thinkers who want to change the status quo and have a passion for doing the right thing. If this is you, then we want you on our team.