Claims Assistant

Sedgwick; Dubuque (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Sedgwick is seeking a Claims Assistant to support our claims staff and perform office tasks for client programs. The role emphasizes accuracy, teamwork, and timely processing of information.

You will enter new claims, review notes, process payments, handle mail, and prepare letters and reports. High school diploma or GED and at least six months of clerical or customer service experience are required.

Qualifications

• Excellent oral and written communication is required.
• Strong organizational skills and attention to detail are essential.
• Ability to work effectively in a team environment.
• Experience meeting performance competencies and standards is expected.

Responsibilities

• Sets up and enters new claims into the claims management system.
• Inputs and reviews notes/diaries in the claims system.
• Processes payments and handles mail, filing, faxing, and photocopying.
• Prepares letters, reports, and forms.
• Answers calls, sets up medical appointments, and may provide customer service.
• Performs additional duties and supports quality programs.

Skills

Excellent oral and written

Strong organizational

Team orientation

Performance competencies

Education

High school diploma or GED

Tools

Microsoft Office

Job description

By joining Sedgwick, you’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Claims Assistant

PRIMARY PURPOSE: To provide support to the claims staff and to perform other office tasks depending on the client program.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Sets up and enters new claims into claims management system.
• Inputs and reviews notes/diaries in claims management system as instructed.
• Processes payments.
• Processes mail; handles filing, faxing and photocopying.
• Reviews, prepares, creates, and/or sends letters, reports, and forms.
• Answers and initiates telephone calls, sets up medical appointments, and may provide customer service as required.
• Other activities/projects as assigned including the preparation and distribution of computer reports.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization’s quality program(s).

QUALIFICATIONS

Education & Licensing
High school diploma or GED required.

Experience
Six (6) months of clerical or customer service experience or equivalent combination of education and experience required.

Skills & Knowledge

• Excellent oral and written communication
• PC literate, including Microsoft Office products
• Strong organizational skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.They are not intended to constitute a comprehensive list of functions, duties, or local variances.Management retains the discretion to add or to change the duties of the position at any time.

Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace.