Claims and Labeling Manager

Textile Exchange; Northern (KY); Hybrid; USD 75,000 - 100,000; Full time

Job summary

Textile Exchange is a global non-profit guiding the apparel and textile industry toward more sustainable practices. The Claims and Labeling Manager will oversee policies and procedures for credible claims and labels, collaborating with internal teams on stakeholder engagement and communications.

This role includes directing report performance, goals, coaching, and professional development. The position requires 5+ years in voluntary standards, strong English writing, and experience with Power BI

Qualifications

• 5+ years of experience with voluntary standards and/or verification programs.
• Strong understanding of credible sustainability claims and trademark use.
• Experience managing staff and driving performance.
• Proven ability to lead projects, meet deadlines, and deliver on work plans.
• Ability to work with diverse, global stakeholders and in a remote environment.
• Excellent written English, able to craft technical content clearly.
• Familiarity with analytics tools (Power BI) and CRM systems (Salesforce).
• Self-starter with high autonomy and proactive approach.
• Interest in Textile Exchange’s mission and goals.

Responsibilities

• Ensure credible application of claims and labeling requirements across Textile Exchange standards.
• Provide guidance and claims submission support to stakeholders with timely outcomes.
• Drive understanding and adoption of labeling requirements via training and education.
• Develop and revise standards system claims policies and documents.
• Coordinate with legal and internal experts on risks and regulatory requirements.
• Collaborate with other departments to support stakeholder use of Textile Exchange trademarks and credible claims.
• Manage inquiries from external stakeholders via the case management system.

Skills

Stakeholder management

Project leadership

Written English content

Detail-oriented

Time management

Analytical thinking

Ability to work cross-timezones

Tools

Power BI

Salesforce

Job description

Textile Exchange is a global non‑profit driving positive impact on climate change across the fashion and textile industry. It guides a growing community of brands, manufacturers, and farmers towards more purposeful production from the very start of the supply chain.

By 2030, its goal is to guide the industry to achieve a 45% reduction in greenhouse gas emissions within fiber and raw material production. Its focus is holistic and interconnected, accelerating the adoption of practices that improve the state of our water, soil health, and biodiversity too.

For real change to happen, everyone needs a clear path to positive impact. That’s why Textile Exchange believes that approachable, step‑by‑step instruction paired with collective action can change the system to make preferred materials and fibers an accessible default, mobilizing leaders through attainable strategies, proven solutions, and adriven community.

We work remotely with a team located in 20+ countries. We are a diverse group committed to harnessing the strengths of the global textile industry to accelerate change toward climate and other key environmental goals. We work collaboratively on important environmental issues around the world by working and interacting with farming groups, processors, brands, retailers, and environmental experts in the textile and fashion industries around the world. We offer an opportunity to join a cutting‑edge global environmental nonprofit and to help strengthen the impact of our organization.

Position Summary

The Claims and Labeling Manager is responsible for the policies and procedures that support the use of claims and labels related to the standards systems. This role combines criteria development, policy management, guidance development, and content expertise; and collaborates with internal teams on claim makers support, stakeholder engagement, and communications. This role will manage direct report(s), including goal setting, performance management, coaching, and professional development.

Key Responsibilities

• Ensure the consistent, accurate and credible application of claims and labeling requirements across Textile Exchange standards, supporting stakeholder confidence and trust in the integrity of certified claims.
• Enable effective stakeholder use of claims and labels by providing expert guidance and claims submission approval support, resulting intimely and consistent outcomes for standards users and certification bodies.
• Drive stakeholder understanding and adoption of claims and labeling requirements through clear guidance, training and education, reducing confusion and improving compliance across the system.

Primary Duties and Responsibilities

• Manage the development and revisions of the standards system claims and labeling policies and associated documents, including drafting/revising criteria, holding meetings with internal and external key stakeholders, facilitating public and targeted consultations, and the finalization and publication of new versions of the documents.
• Manage ISEAL code compliance and best practice as it relates to claims.
• Develop procedures, guidance and tools to support the standard system claims framework.
• Collaborate within internal legislation experts to understand risks and opportunities related to developing or existing legislative requirements.
• Collaborate other departments and teams to support stakeholders and their use of the Textile Exchange trademarks and credible claims;
• Manage inquiries from external stakeholders regarding claims and trademark use via the case management system.

Secondary Duties and Responsibilities

• Manage team members, including goal setting, performance management and professional development.
• Serve as lead on key projects related to claims and labeling.
• Other duties as assigned.

Minimum Qualifications

• 5+ years of experience working with voluntary standards and/or verification programs.
• Possess strong understanding of credible sustainability claims and trademark user related to certification.
• Demonstrated experience managing and developing staff, including performance management, coaching and professional development.
• Confident and highly capable of leading projects, managing deadlines, and delivering on work plans.
• Able to work with diverse group of internal and external stakeholders globally, and comfortable with a dynamic environment.
• Detail‑oriented, logical, systematic, methodical, and highly organized.
• Excellent written and grammatical skills in English to draft technical content. Ability to synthesize and present complex information in a simple, meaningful way.
• Familiarity with business analytics tools such as Power BI and CRM tools such as Salesforce.
• A driven individual with a strong work ethic and high degree of autonomy; self‑starting and proactive.
• Demonstrated interest in Textile Exchange’s vision, mission, and goals.
• Ability to work in a flexible, yet fast‑paced remote environment, able to meet deadlines and share progress regularly.
• Flexibility of working across multiple timezones and ability to overlap with the North American time zones for parts of the workday.
• Experience working at an international organization.
• Ability to travel occasionally for conferences, work meetings and industry events.

Preferred Qualifications

• Experience working in global textile supply chains, and comprehensive understanding of global supply chains and stakeholders.
• Understanding of the Empowering Consumers Directive (ECD).
• Experience with ISEAL compliant schemes.

Employment Package

• Full-Time Position, 40 Hours a Week
• Required travel: <10%
• Annual Salary Range: $75,000 – $100,000 USD