Claims Analyst- Real Estate or Construction V...

Lockton Companies; Charlotte, Northern (NC, KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Lockton Companies in Charlotte, NC, seeks an experienced Claims Consultant to provide strategic guidance on construction-related losses and coverage issues. You will evaluate complex claims, advocate for clients, and collaborate with insurers, TPAs, and internal teams to optimize outcomes.

The role requires 3–7 years in construction/industrial claims, strong knowledge of commercial property/casualty coverages, and excellent communication skills.

Qualifications

• Bachelor’s degree in a business-related program or equivalent education and/or experience required.
• Industry designations a plus: AIC, CIC, ARM, CRIS or CPCU.
• 3–7 years claim experience with insurance broker, carrier or third-party claim administrator.
• Strong knowledge of commercial property/casualty coverages and claims.
• Familiarity with construction claims, contracts, project management and industry best practices.

Responsibilities

• Provide claim advice to clients including evaluating coverage for loss scenarios and advising on coverage positions.
• Evaluate claim processes and author solutions for improvement; negotiate with insurers and TPA on claim handling.
• Participate in formal client presentations and claim strategy meetings.
• Develop and maintain external Client Service Plans and Claims Reporting Procedures.
• Ensure Lockton policies and standards are followed; deliver customer service as directed.
• Attend Construction Practice meetings, Risk Control Service meetings, and industry events.

Skills

Construction claims

Interpersonal skills

Time management

Multi-tasking

AI proficiency

Education

Bachelor's degree in business or related field

Industry designations (AIC, CIC, ARM, CRIS, CPCU)

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Charlotte, North Carolina, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Construction/multi-discipline claims industry knowledge and contacts

An eagerness and enthusiasm to learn and be a part of the Risk Services Claim Practice

Strong interpersonal skills and ability to communicate effectively and professionally, both verbally and in writing

An ability to excel at multi-tasking, adapting to change and working on tight deadlines to meet our clients’ needs

An ability to manage time, prioritize and ensure that deadlines are met without compromising quality

Willingness and ability to expand knowledge and effectiveness in the commercial insurance industry by successful completion of extended classes and workshops related to insurance

Core Responsibilities:

Responsible for providing claim advice to clients including evaluating coverage for loss scenarios, advocating for coverage including authoring responses to adverse coverage positions & advising clients and internal teams on coverage issues

Evaluate claim processes and author solutions for improvement.This includes negotiating best in class claim handling procedures with insurers and third-party claim administrators.

Participate in formal presentations to prospective and current clients.Examples are Claim Strategy Meetings, Claim Service Capabilities Presentations & Claim Kick-off Meetings.

Development of Claims Reporting Procedures for external clients

Developing and maintaining agreed upon external Client Service Plans

Ensure that Lockton policies, procedures and standards are followed

Deliver customer service as directed

Attend Construction Practice meetings, Risk Control Service meetings, educational workshops, and industry and trade meetings

Qualifications

Bachelor’s degree in a business-related program or equivalent education and/or experience required.

o Industry designations a plus: AIC, CIC, ARM, CRIS or CPCU

3 – 7 years claim experience with insurance broker, carrier, carrier or third-party claim administrator

Strong knowledge of commercial property/casualty coverages and claims

Familiarity with construction claims, contracts, project management and industry best practices

Knowledge with supporting Sr. Claim Consultants with Chapter 558(Florida Statute) construction defect claims

Working knowledge of Microsoft products (Word, Excel, Outlook) or similar software applications

Demonstrated ability to report claims to the appropriate insurance carriers accurately and promptly on behalf of Lockton clients

Ability to organize, analyze & present claims/loss data

Utilization of carrier and TPA on-line systems to monitor claim progression and deliver reports

Proven ability to organize & manage time in order to meet deadlines

Demonstrated ability to understand and execute oral and written instruction

Demonstrated professional and tactful negotiation and persuasion skills

Demonstrated interpersonal communication skills and ability to interact with Associates at all levels of responsibility

Ability to communicate professionally with internal and external clients and develop strong client relationships

Demonstrated analytical and problem-solving skills, including research and investigation

Demonstrated understanding of when to proceed alone and when to involve other Associates

Extensive insurance industry knowledge through experience and/or course work

Demonstrated ability to instill confidence and comfort in external clients so that clients look to Lockton not just as an insurance broker, but as a business partner

AI Proficiency Required: Intermediate: candidates should be able to:

• Effectively use generative AI tools for research, analysis, communication, and workflow optimization.
• Validate AI-generated outputs for accuracy and appropriateness.
• Apply sound judgment regarding data privacy, security, and regulatory requirements.
• Identify opportunities to improve team effectiveness through responsible use of AI.

CULTURAL COMPETENCIES:

• We Live Service! Providing the best solutions for our clients is fundamental to our business. This client focus means we act with integrity and as a trusted advisor. We learn our clients’ business and build partnerships.We always put our clients’ interests first.
• We run at Lockton Speed! We make decisions locally, with a sense of urgency. We are responsive to clients, our teams and our partners. Be quick, but don't hurry! This means get it done right the first time with efficiency, speed, and most importantly quality.
• We make it happen! There is no bureaucracy. We are open to solving problems in new ways. We are free to do the work that we love, take risks, while making responsible professional decisions. We value independence, new ideas, and informed opinions.
• We have a passion for our work. We have high expectations for our self and others. We are intensely competitive, and aggressively pursue the best solutions. We are intentional in how we work, and use drive and grit and move through challenges. We thrive on difficult challenges.
• It's Personal. Our relationships matter. We are in this together with our associates, clients, and communities. One team, where candid and straightforward interactions allow for proactive collaboration. We work through challenges, celebrate our successes, learn and grow.

Equal Opportunity Statement

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learnsfrom, celebrate and thrives because of ourbreadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long‑term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.