Claims Analyst- Real Estate or Construction Vertical, Tampa or Charlotte

Lockton; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Lockton in Charlotte, NC seeks an experienced claims professional to support the Risk Services Claims Practice. You will advise on coverage, evaluate claims processes, and present strategies to clients while collaborating with internal teams.

The role requires 3–7 years of claims experience, strong knowledge of property/casualty, and excellent written and verbal communication. Expect a collaborative, client-focused environment with ongoing professional development.

Qualifications

• 3–7 years claim experience with insurance broker, carrier, or TPA.
• Strong knowledge of commercial property/casualty coverages and claims.
• Familiarity with construction claims, contracts, and project management.
• Proven ability to report claims accurately and promptly for Lockton clients.
• Excellent written and verbal communication skills.

Responsibilities

• Provide claim advice including evaluating coverage and drafting responses.
• Evaluate claim processes and propose improvements with insurers/TPA.
• Participate in client presentations such as Claim Strategy Meetings.
• Develop Claims Reporting Procedures for external clients.
• Maintain agreed Client Service Plans and follow Lockton procedures.
• Attend industry and risk-control meetings and workshops.

Skills

Construction claims knowledge

Strong communication

Multitasking & time management

Client relationship building

Interpersonal skills

Attention to deadlines

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Your Responsibilities

• Construction/multi-discipline claims industry knowledge and contacts
• An eagerness and enthusiasm to learn and be a part of the Risk Services Claim Practice
• Strong interpersonal skills and ability to communicate effectively and professionally, both verbally and in writing
• An ability to excel at multi-tasking, adapting to change and working on tight deadlines to meet our clients’ needs
• An ability to manage time, prioritize and ensure that deadlines are met without compromising quality
• Willingness and ability to expand knowledge and effectiveness in the commercial insurance industry by successful completion of extended classes and workshops related to insurance

Core Responsibilities

• Responsible for providing claim advice to clients including evaluating coverage for loss scenarios, advocating for coverage including authoring responses to adverse coverage positions & advising clients and internal teams on coverage issues
• Evaluate claim processes and author solutions for improvement. This includes negotiating best in class claim handling procedures with insurers and third-party claim administrators.
• Participate in formal presentations to prospective and current clients. Examples are Claim Strategy Meetings, Claim Service Capabilities Presentations & Claim Kick-off Meetings.
• Development of Claims Reporting Procedures for external clients
• Developing and maintaining agreed upon external Client Service Plans
• Ensure that Lockton policies, procedures and standards are followed
• Deliver customer service as directed
• Attend Construction Practice meetings, Risk Control Service meetings, educational workshops, and industry and trade meetings

Qualifications

• Industry designations a plus: AIC, CIC, ARM, CRIS or CPCU
• 3 – 7 years claim experience with insurance broker, carrier, carrier or third-party claim administrator
• Strong knowledge of commercial property/casualty coverages and claims
• Familiarity with construction claims, contracts, project management and industry best practices
• Knowledge with supporting Sr. Claim Consultants with Chapter 558(Florida Statute) construction defect claims
• Working knowledge of Microsoft products (Word, Excel, Outlook) or similar software applications
• Demonstrated ability to report claims to the appropriate insurance carriers accurately and promptly on behalf of Lockton clients
• Ability to organize, analyze & present claims/loss data
• Utilization of carrier and TPA on-line systems to monitor claim progression and deliver reports
• Proven ability to organize & manage time in order to meet deadlines
• Demonstrated ability to understand and execute oral and written instruction
• Demonstrated professional and tactful negotiation and persuasion skills
• Demonstrated interpersonal communication skills and ability to interact with Associates at all levels of responsibility
• Ability to communicate professionally with internal and external clients and develop strong client relationships
• Demonstrated analytical and problem-solving skills, including research and investigation
• Demonstrated understanding of when to proceed alone and when to involve other Associates
• Extensive insurance industry knowledge through experience and/or course work
• Demonstrated ability to instill confidence and comfort in external clients so that clients look to Lockton not just as an insurance broker, but as a business partner

CULTURAL COMPETENCIES

• We Live Service! Providing the best solutions for our clients is fundamental to our business. This client focus means we act with integrity and as a trusted advisor. We learn our clients’ business and build partnerships. We always put our clients’ interests first.
• We run at Lockton Speed! We make decisions locally, with a sense of urgency. We are responsive to clients, our teams and our partners. Be quick, but don't hurry! This means get it done right the first time with efficiency, speed, and most importantly quality.
• We make it happen! There is no bureaucracy. We are open to solving problems in new ways. We are free to do the work that we love, take risks, while making responsible professional decisions. We value independence, new ideas, and informed opinions.
• We have a passion for our work. We have high expectations for our self and others. We are intensely competitive, and aggressively pursue the best solutions. We are intentional in how we work, and use drive and grit and move through challenges. We thrive on difficult challenges.
• It's Personal. Our relationships matter. We are in this together with our associates, clients, and communities. One team, where candid and straightforward interactions allow for proactive collaboration. We work through challenges, celebrate our successes, learn and grow.