Claims Advocate – Financial Services (Hybrid)

American Bankers Insurance Company of Florida; Chicago (IL); Hybrid; USD 26,000 - 41,000; Full time

Benefits offered by this job

Medical benefits from day 1

Tuition reimbursement

Paid time off

Job summary

Assurant is seeking Financial Services Claims Adjusters to support our growing team. You will advocate for policyholders, analyze problems, and guide them through the claims process, while maintaining a customer-focused mindset.

This role offers a hybrid model with the Miami office, and benefits that begin on day one, including tuition reimbursement and paid time off. Pay range is posted and reflects experience and location.

Qualifications

• 2+ years of prior Claims Adjuster experience.
• Active All-Lines license and continuing education hours up to date.
• Relentless drive to provide exceptional customer service.
• Excellent verbal and written communications skills and ability to draft business-level communications.

Responsibilities

• Educate clients/customers on card benefit insurance programs and procedures.
• Provide accurate, professional service and maintain a customer-focused approach.
• Review claim information and enter data using standard procedures.
• Review submitted documentation for accuracy and completeness.
• Investigate questionable claims in collaboration with management.
• Adjudicate claims and provide settlements in accordance with laws and policy provisions.
• Make claim approval/denial decisions within authority limits or elevate as needed.
• Document all actions and outcomes in the system.
• Strive for high performance in customer satisfaction, efficiency, and quality.
• Maintain positive working relationships with internal and external stakeholders.
• Support multiple client product lines and stay current with industry changes.

Skills

Claims experience

Education

Active All-Lines license

Job description

Assurant is seeking Financial Services Claims Adjusters to support our growing team. You will advocate for policyholders, analyze problems, and guide them through the claims process, while maintaining a customer-focused mindset.

This role offers a hybrid model with the Miami office, and benefits that begin on day one, including tuition reimbursement and paid time off. Pay range is posted and reflects experience and location.