Claims Advocate

AssuredPartners Inc.; West Des Moines (IA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Claims Advocate who excels in customer service and problem-solving. In this role, you will manage insurance claims, liaise with clients and adjusters, and ensure smooth communication throughout the claims process. The ideal candidate will have a strong background in Property & Casualty claims, along with excellent organizational and communication skills. This company values personal growth and offers a comprehensive benefits package, including generous paid time off, health benefits, and support for mental wellness. Join a team that is committed to innovation and diversity while making a meaningful impact in the insurance sector.

Benefits

30+ Days Paid Time Off

Health Benefit Options

401(k) Company Match

Fitness Discounts

Mental Health Support

Pet Benefits

Qualifications

• Advanced degree or 4-8 years of related experience required.
• Property & Casualty claims experience is mandatory.

Responsibilities

• Administer claims information from clients via phone, email, and fax.
• Resolve customer claim issues in coordination with Senior Claims Specialists.

Skills

Customer Service

Problem Solving

Written Communication

Verbal Communication

Organization

Technical Savvy

Education

Advanced Degree or Equivalent Experience

Tools

Microsoft Office Suite

Agency Management Software

Job description

Overview

The Claims Advocate administers information from clients by phone, email and fax to process insurance claims. They work with clients, adjusters, and producers on claims status, problems, and questions. Additionally, this role is responsible for managing claims, collaborating with insureds, and assisting with problem solving in conjunction with Senior Claims Specialists, Director of Claims and Producers.

The Ideal Candidate

• You have a customer service mindset and enjoy solving people’s problems with a smile
• You are a dependable team player and are able to get the work done as assigned to you
• You are good at written and verbal communication

If this sounds like you, we invite you to keep reading and apply!

What You'll Do

• Reports claims for clients and works directly with both insureds and claimants to identify new claims.
• Reviews claim forms and related documents for completeness and calls or writes insured or other involved persons for missing information and posts or attaches information to claim file.
• Follows up on claims to secure Adjuster and claim number and updates claim reporting information for companies.
• Serves as contact between Insurance Carrier Adjuster and Client for claims related issues.
• Resolves coverage questions to provide best possible claim outcomes for clients.
• Resolves customer claim issues in coordination with Senior Claims Specialist, Director of Claims and Producers in order to reduce E&O exposure.
• Other duties as assigned.

What's in it For You?

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:

• Competitive base salary
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options
• Company match 401(k) plan – 50% up to 6%!
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists
• Pet benefits & discounts
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners

What You'll Need

• Advanced degree from college or technical school; or 4-8 years of related experience and/or training; or equivalent combination of education and experience
• Property & Casualty claims experience with carrier, third-party administrator (TPA) and/or agency/broker required
• Experience with specialty lines claims a plus
• Must meet any local or state license/designation requirements
• Tech savvy; ability to learn multiple systems including Microsoft Office Suite and Agency Management software
• Strong organization and communication skills

Grow, with us

AssuredPartners is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive.

We’re proud to be the fastest-growing independent insurance broker in America, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us.

AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!