Claims Advocate

5H1 Hub International Gulf South, a Division of Hub International Midwest Limited; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Retirement plan

Paid time off

Wellbeing program

Career growth

Job summary

HUB International in Baton Rouge is seeking a Commercial Claims Advocate to provide claim consulting and management for clients, including escalated claims and carrier relationships.

You will oversee commercial property and casualty losses, lead claim meetings with clients and carriers, and apply your 5+ years of commercial insurance experience to improve outcomes. The role requires strong communication, confidentiality, and collaboration across teams.

Qualifications

• Minimum 5 years of experience in commercial insurance claims or underwriting.
• Superior customer service, analytical, problem solving and conflict resolution skills.
• Excellent written and verbal English communications skills.
• Strong multi-line knowledge and technical understanding of coverage forms.
• Proficiency with computer systems including Microsoft Office and automated agency management systems.
• Ability to read and analyze diverse coverage forms.
• Ability to work in fast-paced, multi-tasking environment.
• Maintain the highest level of confidentiality and discretion.

Responsibilities

• Provide outstanding senior claim advocacy services to clients as assigned
• Effectively communicate to internal agency staff, as needed, on risk management or complex coverage issues
• Oversee the commercial property and casualty losses for the agency
• Facilitate effective claim meetings with clients, prospects, and carriers in order to meet the needs of the clients
• Develop and maintain positive relationships with insurance carrier partners
• Analysis of the Workers Compensation historical loss data to assist with management of Workers Compensation process
• Keep an updated record with the required claim information
• Update internal staff on claim issues as necessary
• Assist clients and agency personnel with the development of claim reports analysis as needed

Skills

Commercial insurance

Customer service

English communication

Coverage forms knowledge

Analytical thinking

Problem solving

Fast-paced environment

Confidentiality

Education

Risk Management/Business degree

Professional certification

Tools

Microsoft Office

Agency management systems

Job description

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

With over 21,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance, because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

SUMMARY

The Commercial Claims Advocate is responsible for claim consulting and management service to clients including escalated claims issues, carrier relationships and auditing of the claim handling process as well as the overall agency loss financials.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide outstanding senior claim advocacy services to clients as assigned
• Effectively communicate to internal agency staff, as needed, on risk management or complex coverage issues
• Oversee the commercial property and casualty losses for the agency
• Facilitate effective claim meetings with clients, prospects, and carriers in order to meet the needs of the clients
• Develop and maintain positive relationships with insurance carrier partners
• Analysis of the Workers Compensation historical loss data to assist with management of Workers Compensation process
• Keep an updated record with the required claim information
• Update internal staff on claim issues as necessary
• Assist clients and agency personnel with the development of claim reports analysis as needed

REQUIREMENTS

• Minimum of 5 years of experience commercial insurance experience in claims or underwriting
• Superior customer service, analytical, problem solving and conflict resolution skills
• Must be a self-starter with excellent written and verbal English communications skills
• Strong multi-line commercial insurance knowledge and technical understanding of all coverage forms
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
• Ability to read and analyze diverse coverage forms and provide guidance to staff members
• Ability to work in fast-paced, multi-tasking environment
• Maintain the highest level of confidentiality and discretion

EDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS

• Risk Management/Business Bachelor’s Degree preferred
• Professional Certification preferred

What we offer you

• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
• The HUB difference

Equal Employment Opportunity

HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations

HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at [e-mail]. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify

HUB International Limited participates in E-Verify.

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.