Claims Consultant - Commercial Lines

HUB International; Pittsburgh (Allegheny County); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Health Savings Account (HSA) and FSAs

401(k) Savings Plan

Life and Disability Plans

Flexible Work Arrangements

Paid time off

Job summary

HUB International is seeking a Commercial Lines Claims Consultant to join our Pittsburgh team, with preferred proximity to Irwin, PA and other PA offices.

The role focuses on serving as the client’s primary claims advocate, interpreting policy language, analyzing coverage, negotiating settlements with insurers and counsel, and resolving disputes to protect client outcomes and support retention and growth across the Commercial Lines book.

Qualifications

• Ability to interpret policy language and analyze coverage in complex or disputed claims.
• Proven negotiation experience with insurers, adjusters, and legal counsel.
• Strong written and verbal communication for client/prospect presentations.
• Excellent organization and ability to manage multiple priorities and deadlines.

Responsibilities

• Serve as the client’s claims advocate and facilitator, providing guidance on process, outcomes, and timelines.
• Review policy language, analyze coverage, and propose solutions in disputed situations.
• Negotiate with insurers, adjusters and legal counsel to secure fair settlements.
• Manage end-to-end claims process with regular reviews and cross-functional coordination.
• Document all client and carrier conversations and maintain accurate electronic files.
• Collaborate with Producers and Account Managers on claims aspects and client retention strategies.
• Monitor industry changes and advise clients in response, in consultation with leadership.
• Prepare management reports and travel as required; perform other duties as assigned.

Skills

Policy interpretation

Negotiation

Client service

Communication

Organizational skills

Microsoft Office

Licensing knowledge

Education

Bachelor's degree or equivalent

AIC or CPCU designation

Tools

Microsoft Office Suite

Job description

ABOUT HUB INTERNATIONAL

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here.

Discover a Career That Empowers You - Join HUB International At HUB International, we believe the best workplaces do more than offer a job. They invest in their people, celebrate their communities, and build cultures where everyone belongs. We are proud to be that kind of company, and the recognition we have earned reflects it. In 2026, Newsweek named us one of America’s Greatest Workplaces for Culture, Belonging, and Community, and one of America’s Most Patriotic Companies. We were recognized among the top 20 Best Finance Companies to Work For as rated by women, and our internship program earned a fourth place ranking in Vault’s 2026 Best Internships for Insurance. These are not just awards. They are a reflection of the daily choices our people make to show up for each other and for the clients we serve.

We help individuals, families, and businesses protect and plan for what matters most through a broad array of insurance, retirement, and wealth management products and services. HUB is one of the world’s largest insurance brokerages, with over 540 locations and more than 20,000 professionals across North America. We bring together the resources of a global firm and the agility of a regional team, giving you the tools, support, and community you need to grow throughout your career. Whether you are supporting a local business, helping a national client navigate complex risk, or building your expertise in a specialized practice area, you will find that your voice matters here.

THE OPPORTUNITY

We currently have an opportunity for a Commercial Lines Claims Consultant to join our Commercial Lines team in our Pittsburgh preferably or near our other offices in Irwin, Coraopolis, Erie, Harrisburg, Hellertown, or Blue Bell, PA. The selected individual will be responsible for serving as the client’s primary claims advocate — interpreting policy language, analyzing coverage, negotiating settlements with insurers and counsel, and resolving disputes in a way that protects client outcomes and supports retention and growth across the Commercial Lines book.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the client’s claims advocate and facilitator, consulting on claims issues and providing direction on process, likely outcomes, and expected timelines.
• Review and interpret policy language, analyze coverage, and propose coverage solutions in questionable or disputed situations, including recommendations on quantum and claim-handling management issues.
• Negotiate with insurers, adjusters, and legal counsel to expedite claims and secure fair settlements.
• Manage the end-to-end claims process by conducting regular claim reviews with clients, carriers, and loss adjusters, liaising with carrier representatives throughout, and ensuring established HUB processes are followed.
• Document all client and carrier conversations, maintain accurate electronic claim filing, and ensure data integrity across HUB systems and agency management platforms.
• Partner with Producers and Account Managers on all claims aspects, and participate in sales presentations, Critical Path, prospecting, and stewardship meetings to support client retention and growth.
• Monitor changes in the insurance industry and external conditions affecting clients, and make recommendations to clients in response to those changes, in consultation with their manager or senior team members.
• Prepare management reports, travel on company business as required, and complete other duties and projects as assigned.

QUALIFICATIONS

• Required 2 to 5 years of applicable commercial claims handling or claims advocacy experience.
• Demonstrated ability to interpret policy language and analyze coverage in complex or disputed claims.
• Proven negotiation experience with insurers, adjusters, and legal counsel.
• Exceptional written and verbal communication skills, with the ability to present to clients and prospects.
• Superior client service and problem-solving skills, with significant skill in handling competing demands and projects.
• Excellent organizational skills and the ability to prioritize and delegate responsibility.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Detail-oriented self-starter able to work effectively within a team environment.
• Relevant insurance licenses per state and regional statutes, maintained through required continuing education.
• Preferred Bachelor's degree or equivalent relevant experience.
• Associate in Claims (AIC) or Chartered Property Casualty Underwriter (CPCU) designation.

ADDITIONAL INFORMATION

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and ability required. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.

WHAT WE OFFER YOU

Benefits you may enjoy as part of the HUB International Mid-Atlantic team:

• Medical, Dental, Vision, and Prescription Drug Coverage
• Health Plan Reimbursement Program
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• 401(k) Savings Plan
• Life and Disability Plans
• Long-Term Care
• Employee Assistance Program (EAP)
• Comprehensive Wellness Program
• Identity Theft Protection, Group Legal, Accident, Critical Illness, and Pet Insurance
• Low-Cost Loan Program and Student Loan Resources
• Vacation, Holiday, Sick, and Personal Time Off
• Flexible Work Arrangements
• Dress for Your Day Policy
• Comprehensive Onboarding and Continuing Education

We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career. Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans. Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance. A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career.

THE HUB DIFFERENCE

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity:

HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations:

HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at [e-mail]. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify:

HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.