Claims Administrator

Acro Service Corp; Saint Paul (MN); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Acro Service Corp. is seeking a Claims Administrator to manage workers’ compensation claims, from intake to close, leveraging collaboration with a TPA for exposure and cost estimates. The role is located at EGH - St. Paul, MN with a hybrid 60/40 work model.

The candidate should be highly organized, proficient in Microsoft Office (Outlook/Teams), and capable of reporting on claim status to multiple departments. A post-secondary education or equivalent experience is required.

Qualifications

• Proficiency with Microsoft Office applications, including Outlook and Teams.
• Highly organized and resourceful, able to learn new processes quickly.
• Strong communication via phone, email and Teams chat.
• Post-secondary education or equivalent combination of education and experience.

Responsibilities

• Assist with intake, evaluation, investigation, documentation, communication and tracking of workers’ compensation injury claims.
• Collaborate with third-party claims administrator to perform exposure/coverage determination, cost estimation, and case management.
• Coordinate claim management from notification to close.
• Communicate claim notifications and findings to safety, operations, finance, administration, risk management and law departments.
• Obtain necessary documentation, records, statements, and regulations and investigate scope of claim/incident.

Skills

Microsoft Office

Communication skills

Organizational skills

Documentation

Adaptability

Education

Post-secondary education

Tools

Microsoft Outlook

Microsoft Teams

Job description

A Claims Administrator should have strong organizational skills and will be expected to thoroughly document and report out on claim management processes. The ideal candidate can work both independently and collaboratively to achieve personal and team objectives.

What You Will Do:

Become proficient in the claims management processes to assist with intake, evaluation, investigation, documentation, communication and tracking of workers’ compensation injury claims.

• Collaborate with third-party claims administrator (TPA) to perform exposure/ coverage determination, cost estimation, and case management.
• Coordinate claim managing from notification to close.
• Communicate claim notification and findings to safety, operations, finance, administration, risk management and law departments.
• Obtain necessary documentation, records, statements, and regulations and investigate scope of claim/ incident.
• Location: EGH - St. Paul, MN
• Work week and shift: M-F core business hours
• Work environment: Hybrid 60/40 model

Minimum Qualifications:

• Proficiency with Microsoft Office applications, including Outlook, Teams
• Strong foundational computer navigation skills
• Highly organized and resourceful, able to learn new processes quickly
• Strong communication skills, including by phone, email and Teams chat
• Post secondary education or equivalent combination of education and experience

Preferred Qualifications:

• Bachelor’s degree in Business, Human Resources, or related field
• Previous experience handling Workers’ Compensation insurance claims
• Experience in a field service organization