Claims Administrator

Wawa, Inc.; Media (Delaware County); On-site; USD 42,000 - 62,000; Full time

Job summary

Wawa, Inc. is seeking a Claims Administrator to support the Corporate Risk Management Department. This role focuses on claims processing, incident documentation, and data management to help investigations and litigation.

You will collaborate with stores and internal teams, handle confidential information, and contribute to accurate reporting. Requirements include a high school diploma, proficient computer skills, and 1–3 years in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Proficient computer skills and strong Microsoft Office skills.
• Familiarity with claims handling processes and RMIS systems preferred.
• 1–3 years of experience in a call center, customer service, or fast-paced environment preferred.

Responsibilities

• Review and preserve surveillance video in response to internal and external requests related to reported incidents.
• Document video requests and fulfill in a timely manner to support claim investigations.
• Support Risk Management by reviewing incident reports and organizing documentation.
• Monitor RMIS to analyze data, identify trends, and compile information for investigations.

Skills

Microsoft Office

Customer service

Data entry

Education

High school diploma or GED

Tools

RMIS systems

Job description

Soar with us at Wawa.

We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go.

Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.

Job Description

Soar with us at Wawa.

We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go.

Job Title: Claims Administrator

Location: Corporate

Department: Risk Management

Job Summary: The Claims Administrator supports the operation of the Corporate Risk Management Department to fulfill operational and administrative needs related to claims processing and incident management.

Principal Duties

• Review and preserve surveillance video in response to internal and external requests related to reported incidents.
• Document video requests and fulfill in a timely manner to support claim investigations.
• Support the Risk Management team by reviewing incident reports and organizing related documentation.
• Monitor Risk Management Information System (RMIS) to analyze data, identify trends, and compile information in support of investigations and litigation.
• Compile weekly incident reports for root cause analysis and trending.
• Perform periodic audits of claims documentation and system data for accuracy and completeness.
• Receive and process incoming claims-related correspondence and documentation.
• Support claims investigations by gathering evidence including witness statements, lease documents, vendor contracts, maintenance work orders, and training documentation.
• Coordinate with stores and internal departments to obtain required documentation for claim defense.
• Open new claim files and enter loss information into the claims system.
• Support subrogation efforts by identifying claims involving damage to company property that may lead to recovery.
• Support the Risk Management team with additional duties as assigned.

Essential Functions

• Ability to work well independently as well as in a team environment
• Ability to work in a highly confidential environment
• Excellent written and verbal communication skills
• Ability to work collaboratively with cross-functional teams
• Excellent customer service skills
• Deliver precise and accurate work
• Strong attention to detail
• Ability to handle incident and injury descriptions, photos, and videos that may be graphic in nature
• Ability to keep confidentiality

Basic Qualifications

• High school diploma or GED required
• Proficient computer skills
• Strong Microsoft Office skills
• Familiarity with claims handling processes, RMIS systems, and evidence preservation preferred
• 1-3 years of experience in a call center, customer service, or fast-paced environment preferred
• Interest in and willingness to learn and grow within the Risk Management team

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [e-mail].

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.