Claims Administrator

Wawa, Inc; United States; Presencial; USD 42.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ESOP

Tuition reimbursement

401(k) Plan

Medical/Dental/Prescription Coverage

Flexible Spending Accounts

Employee Assistance & Wellness

Employee Credit Union

Paid Time Off

Employee Resource Groups

Descripción de la vacante

Wawa, Inc. in Corporate Risk Management is seeking a Claims Administrator to support claims processing and incident management. The role involves reviewing evidence, coordinating with stores and departments, and entering loss information into the claims system.

You will monitor RMIS, compile weekly reports, assist investigations, and help subrogation efforts while maintaining confidentiality and delivering accurate, timely documentation.

Formación

• High school diploma or GED required.
• Proficient computer skills including MS Office.
• Familiarity with claims handling processes and RMIS preferred.
• 1–3 years in call center, customer service, or fast-paced environment preferred.

Responsabilidades

• Review and preserve surveillance video for incident responses.
• Document video requests and support claim investigations.
• Monitor RMIS to analyze data and identify trends for investigations.
• Compile weekly incident reports for root cause analysis.
• Open new claim files and enter loss information into the system.
• Support subrogation by identifying recoverable claims.
• Gather evidence such as witness statements and contracts.

Conocimientos

MS Office

Communication

Customer service

Confidentiality

Independent work

Video handling

Educación

High school diploma or GED

Herramientas

RMIS systems

Evidence preservation

Descripción del empleo

Job Description

Job Title: Claims Administrator

Location: Corporate

Department: Risk Management

Job Summary: The Claims Administrator supports the operation of the Corporate Risk Management Department to fulfill operational and administrative needs related to claims processing and incident management.

Principal Duties

• Review and preserve surveillance video in response to internal and external requests related to reported incidents.


• Document video requests and fulfill in a timely manner to support claim investigations.


• Support the Risk Management team by reviewing incident reports and organizing related documentation.


• Monitor Risk Management Information System (RMIS) to analyze data, identify trends, and compile information in support of investigations and litigation.


• Compile weekly incident reports for root cause analysis and trending.


• Perform periodic audits of claims documentation and system data for accuracy and completeness.


• Receive and process incoming claims-related correspondence and documentation.


• Support claims investigations by gathering evidence including witness statements, lease documents, vendor contracts, maintenance work orders, and training documentation.


• Coordinate with stores and internal departments to obtain required documentation for claim defense.


• Open new claim files and enter loss information into the claims system.


• Support subrogation efforts by identifying claims involving damage to company property that may lead to recovery.


• Support the Risk Management team with additional duties as assigned.

Essential Functions

• Ability to work well independently as well as in a team environment


• Ability to work in a highly confidential environment


• Excellent written and verbal communication skills


• Ability to work collaboratively with cross-functional teams


• Excellent customer service skills


• Deliver precise and accurate work


• Strong attention to detail


• Ability to handle incident and injury descriptions, photos, and videos that may be graphic in nature


• Ability to keep confidentiality

Basic Qualifications

• High school diploma or GED required


• Proficient computer skills


• Strong Microsoft Office skills


• Familiarity with claims handling processes, RMIS systems, and evidence preservation preferred


• 1-3 years of experience in a call center, customer service, or fast-paced environment preferred


• Interest in and willingness to learn and grow within the Risk Management team

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [e-mail].

Equal Opportunity Statement

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Company Culture and Opportunities

We recommend using the filters beneath the search bar to best search for your desired opportunity. Corporate or Wawa Beverage Company (WBC) Opportunities: Please select a job category and filter accordingly. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you.

Here at Wawa, the sky's the limit. Voted as "America's Favorite Convenience Store", Wawa operates a chain of convenience retail stores located in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida, Alabama, North Carolina and Washington D.C. Today, Wawa is your all day, every day stop for fresh, built-to-order foods, beverages, coffee, fuel services, and surcharge-free ATMs. We're making every day a little more fulfilling - one smile, hoagie, and experience at a time. We know that it's our Associates who put the "wow" in working at Wawa, so we're invested in giving them the encouragement they need to take flight. By providing flexibility and support, at work and beyond, we create an environment where everyone can thrive. We believe that with the right ingredients to grow and build a career-and a little wind beneath the wings-our Associates can reach new heights. Guided by our commitment to community, Wawa Associates take pride in putting people first, making days brighter, and bringing joy to our friends and neighbors. With opportunities such as volunteering, charitable giving, and events, we're able to extend care beyond the workplace, building stronger neighborhoods and long-lasting relationships.

Benefits

• Employee Stock Ownership Plan (ESOP)


• Tuition Reimbursement


• 401(k) Plan


• Medical/Dental/Prescription Coverage


• Flexible Spending Accounts (Health Care & Dependent Care)


• Employee Assistance & Wellness Programs


• Employee Credit Union


• Paid Time Off


• Employee Resource Groups


• *eligibility requirements may apply

Contact

For Technical Issues regarding your application please email: [e-mail].