Claims Adjuster, Warranty I

Amynta Group; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Mechanical Warranty Claims Adjuster, where you'll play a crucial role in supporting our auto warranty call center. You'll engage with customers, repair facilities, and vendors to assess and resolve claims, ensuring that our innovative service plans meet the highest standards. This position offers a dynamic work environment where your problem-solving skills will shine as you navigate the complexities of warranty claims. Be part of a team that values collaboration and continuous learning, and make a meaningful impact in the automotive service industry.

Qualifications

• Experience in a call center environment and handling claims.
• Strong communication skills for interfacing with customers and vendors.

Responsibilities

• Handle daily claims and troubleshoot mechanical breakdowns.
• Document interactions and verify repair costs using national labor guides.

Skills

Customer Service

Claims Handling

Problem Solving

Communication

Tools

Database System

Job description

We’re thrilled that you are interested in joining us here at the Amynta Group!

Position: Mechanical Warranty Claims Adjuster

The Mechanical Warranty Claims Adjuster is responsible for interactions with customers, inspectors, repair facilities, and part vendors to support our auto warranty call center. The Warranty Claims Adjuster will be responsible for providing our innovative extended service plans and warranty programs to retailers, dealers, distributors, and manufacturers in numerous consumer and automotive markets.

Responsibilities:

• Handle claims on a daily basis.
• Work in a call center environment focused on handling calls daily with expected performance metrics, handle times, and volume.
• Probe and troubleshoot mechanical breakdown claims to determine whether customer complaint, repair facility diagnosis, and failed parts meet the criteria for approval based on the terms and conditions of the extended service contract.
• Review and verify repair costs using standard national labor guides (including labor rates and time) to ensure estimates are within approval guidelines.
• Verify repair information to determine if coverage is within the guidelines of the service contract.
• Determine if a field inspection is necessary based on cause of failure and cost estimates submitted by repair facility.
• Document all interactions, research, verifications, and other claim-related information in the database system.
• Interface with customers, agents, dealers, and other relevant parties to complete all investigations of claims.
• Review claims using the adjudication process established by the department.
• Partner with other departments, claim adjusters, and management staff to identify options that support claims resolution and approval.
• Maintain a continual working knowledge of our client’s products, services, and promotions.
• Retrieve information from company systems and communicate information back to the customers, dealers, repair facilities, and vendors in a clear and concise manner.

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.