Claims Adjuster Trainee - North Carolina

National General Management Corp; Alabama; On-site; USD 65,436,000 - 84,722,000; Full time

Job summary

National General is seeking motivated individuals for a Claims Inside Auto Trainee Analyst II position. You will investigate automobile accidents, verify details, obtain police reports, collect statements, and determine coverage and liability in an in-office role at NC offices.

The role emphasizes analytical thinking, customer service, and adherence to company policies while working to protect customers and negotiate outcomes.

Qualifications

• Experience handling auto claims investigations and verification of details.
• Ability to determine coverage and liability based on facts and policies.

Responsibilities

• Handles basic investigation regarding auto claims (coverage, liability and damages).
• Identifies customer needs and uses appropriate customer service skills.
• Applies basic understanding of systems and technology used within the company.
• Partners to determine subrogation or fraud potential and how to handle.
• Exhibits basic understanding of insurance policies written by the company and industry.

Skills

Auto Insurance Claims

Investigative Thinking

Customer Service

Analytical Decision Making

Drafting Witness Statements

De-Escalation

Negotiation

Detail-Oriented

Stress Management

Multitasking

Call Center

Insurance Policies

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

The Claims Inside Auto Trainee Analyst II is responsible for investigating and confirming the facts of loss for automobile accidents. This role determines coverage, liability, damages and otherwise adjusts and negotiates claims within authority.

We are seeking motivated individuals to begin a rewarding career in the insurance industry as Claims Adjuster Trainees!

In this role, you’ll be responsible for investigating and verifying the details of automobile accidents, including obtaining police reports, collecting witness statements, confirming coverage, and determining liability. The ideal candidates are detail-oriented, enjoy investigative work, and are passionate about helping others navigate challenging situations. This is an in-office position located at either our Charlotte or Winston-Salem, NC offices, with the next training class starting in October.

Key Responsibilities

• Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages)
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Applies a basic understanding of systems and technology used within the company
• Partners to determine subrogation or fraud potential and how to handle
• Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Begins recognizing and identifying body parts of a vehicle and other potential property damage

Supervisory Responsibilities

• This job does not have supervisory duties.

Skills

• Analytical Decision Making
• Auto Insurance Claims
• Automobile Accidents
• Call Center
• Conceptual Thinking
• Customer Service
• De-Escalation
• Detail-Oriented
• Drafting Witness Statements
• Insurance Industry
• Insurance Policies
• Investigative Thinking
• Logical Thinking
• Multitasking
• Negotiation
• Stress Management

Compensation

Base compensation offered for this role is $22.84 -$29.57 hourly and is based on experience and qualifications.

Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level.

One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you.

Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City.

National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products.

We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

• Direct General Auto & Life
• Personal Express Insurance
• Century-National Insurance
• ABC Insurance Agencies
• NatGen Preferred
• NatGen Premier
• Seattle Specialty
• National General Lender Services
• ARS
• RAC Insurance Partners
• Mountain Valley Indemnity
• New Jersey Skylands
• Adirondack Insurance Exchange
• VelaPoint
• Quotit
• HealthCompare
• AHCP
• NHIC
• Healthcare Solutions Team
• North Star Marketing
• Euro Accident

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law.

Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at [phone].

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.

Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.

Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work.

Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do.

Allstate helps protect nearly 16 million households with auto, home, life, and retirement products.