Attorney-Represented Bodily Injury Associate Manager

National General Management Corp; Arizona; Hybrid; USD 80,000 - 125,000; Full time

Job summary

National General is seeking a Team Leader for Bodily Injury to manage a team of 10–15 attorney-represented adjusters supporting our West Coast claims operations. This role requires coordinating with agents and ensuring high-quality customer experiences within Pacific Time business hours.

You will drive performance, coach staff and vendors, monitor workloads, participate in performance reviews, and handle escalated customer issues while advancing operational initiatives aligned with claims and

Qualifications

• Experience with claims processing and supervision preferred.
• Strong leadership and coaching abilities essential.
• Experience overseeing vendor performance and complex arbitrations helpful.

Responsibilities

• Frequently participates in special projects as a subject matter expert
• Manages and oversees performance of vendors
• Oversees response to highly complex arbitrations contentions
• Oversees the negotiation of highly complex claim settlements
• Oversees the resolution of highly complex customer conflicts or issues
• Analyzes unit reports and supports the achievement of business unit objectives
• Defines, analyzes, and tracks department, section, and/or unit measures
• Reviews employee work quality and interactions with customers through ride-alongs or sit-alongs and file reviews

Skills

Claims Processing

Conflict Management

Employee Supervision

Negotiation

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs.

We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

The Bodily Injury Associate manager will manage a team of attorney‑represented bodily injury adjusters supporting our West Coast claims operations.

This role requires availability during Pacific Time Zone business hours.

The Team Leader is responsible for delivering exceptional claims and inquiry experiences for our Agents through chat‑based services, while effectively leading, motivating, and developing a team of 10–15 adjusters or vendor partners.

This role plays a key part in executing operational initiatives that support Claim, Discipline, Claims Service Area (CSA), and broader company business objectives.

Key responsibilities include developing and executing strategies to drive strong employee performance and consistent, expert claims handling; monitoring staffing levels and workloads; providing coaching and mentoring; and participating in performance management and reviews.

The Team Leader also addresses escalated customer situations, supports unit goal‑setting, and fosters a high‑performance, collaborative culture.

Key Responsibilities

• Frequently participates in special projects as a subject matter expert
• Manages and oversees performance of vendors
• Oversees response to highly complex arbitrations contentions
• Oversees the negotiation of highly complex claim settlements
• Oversees the resolution of highly complex customer conflicts or issues
• Analyzes unit reports and supports the achievement of business unit objectives
• Defines, analyzes, and tracks department, section, and/or unit measures
• Reviews employee work quality and interactions with customers through conducting ride‑alongs or sit‑alongs and file reviews

Supervisory Responsibilities

• This job has supervisory duties.

Skills

Claims Processing, Conflict Management, Employee Supervision, Negotiation

Compensation

Associate Manager: $80,000.00 -- $124,600.00

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you.

Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender‑placed and other niche insurance products.

Company & Partners

• Direct General Auto & Life
• Personal Express Insurance
• Century-National Insurance
• ABC Insurance Agencies
• NatGen Preferred
• NatGen Premier
• Seattle Specialty
• National General Lender Services
• ARS
• RAC Insurance Partners
• Mountain Valley Indemnity
• New Jersey Skylands
• Adirondack Insurance Exchange
• VelaPoint
• Quotit
• HealthCompare
• AHCP
• NHIC
• Healthcare Solutions Team
• North Star Marketing
• Euro Accident

Benefits

• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
• When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
• Allstate provides an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do.
• Allstate helps protect nearly 16 million households with auto, home, life, and retirement products.

Allstate is dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work.

We want you to be our next great addition.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at [phone].

Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.