Inside Auto Claim Adjuster - CST

allstate; Town of Texas (WI); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Connectivity reimbursement

Home workspace guidance

Job summary

National General, part of The Allstate Corporation, is seeking motivated professionals to start a rewarding career as a Claims Adjuster. Learn to investigate auto accidents, verify coverage, and guide customers with empathy in a fast-paced environment.

Candidates in the Central or Eastern Time Zone with detail orientation and strong communication will thrive. This role emphasizes problem-solving, investigation skills, and effective claims resolution with opportunities for growth within the

Qualifications

• Auto insurance claims knowledge and processes.
• Ability to manage cases and documents efficiently.
• Strong communication with customers and teams.
• Attention to detail and problem-solving attitude.

Responsibilities

• Applies basic understanding of company policies and relationships.
• Investigates auto claims regarding coverage, liability and damages with limited discretion.
• Reviews and negotiates basic injury claims when applicable.
• Identifies vehicle parts and potential property damage.
• Identifies customer needs and uses appropriate service skills.
• Assesses subrogation or fraud potential and responds accordingly.

Skills

Auto Insurance Claims

Case Management

Claims Administration

Communication

Customer Service

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

National General is looking for motivated professionals to launch a rewarding career as Claims Adjuster! This is a great opportunity to build valuable skills, and grow within the insurance industry.

In this role, you’ll learn how to investigate automobile accidents, gather key information such as police reports and witness statements, verify coverage, and help determine liability. You’ll play an important role in guiding customers through challenging situations with empathy and professionalism.

We’re looking for candidates in the Central or Eastern Time Zone who are curious, detail-oriented, and organized, with the ability to adapt in a fast-paced environment. Strong communication skills, a willingness to handle difficult conversations, and an interest in problem-solving and investigative work will set you up for success.

If you’re looking to kickstart your career, make an impact, and develop skills that grow with you—this could be the perfect opportunity!

Key Responsibilities

• Applies basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Handles investigation regarding most aspects of auto claims (coverage, liability and damages) with the exercise of limited discretion (limited independence)
• For claims involving injuries (if handled), learns how to review, evaluate, and negotiate basic injury claims
• Recognizes and identifies body parts of a vehicle and understands other potential property damage
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Determines subrogation or fraud potential and how to handle

Skills

Auto Insurance Claims, Case Management, Claims Administration, Claims Resolution, Claims Review, Communication, Critical Thinking, Customer Service, Insurance Administration

Compensation

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at [phone].

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.