Claims Adjuster - Join Our Claims Academy!

Cottingham & Butler; West Des Moines (IA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Benefits start Day 1

Flex Spending/HSA

401(k) with company match

Profit Sharing/Defined Contribution (1

PTO/Paid Holidays

Company-paid STD & LTD

Maternity/Parental Leave

Job summary

Cottingham & Butler is launching a Claims Academy in West Des Moines or Dubuque, IA, offering hands-on training to become a skilled Claims Adjuster. From day one you will be mentored by experienced adjusters and learn the ins and outs of the claims process in a supportive environment.

The program emphasizes direct phone and email interactions, building relationships with claimants, and resolving cases efficiently.

Qualifications

• Experience in an office or customer service setting is preferred.
• Strong problem-solving skills required.
• Excellent communication and negotiation abilities are essential.
• Ability to manage multiple tasks and stay organized.

Responsibilities

• Guides claimants through the claims process from start to finish.
• Interacts with claimants, service providers, employers, and attorneys via phone and email.
• Learn insurance and claims principles through our training program to independently manage client claims.
• Gather and review information needed for claims decisions.
• Maintain organized handling of multiple cases and ensure timely resolutions.

Skills

Communication

Negotiation

Multitasking

Problem solving

Office/customer service

Job description

Join our Claims Academy - we are building the next generation of expert Claims Adjusters!

Location: West Des Moines, Iowa OR Dubuque, Iowa - in office

Start a career you didn't know existed with a company that invests in you. We’re experiencing rapid growth and are expanding our team.No experience? No problem.Through our Claims Academy, you’ll receive hands‑on training, mentorship, and support to build a long‑term career in the insurance industry.From day one, you’ll learn directly from experienced adjusters, trainers, and mentors who are fully invested in your success.

What You'll Do

As a Claims Adjuster, you’ll learn how to guide individuals through the claims process and ensure they receive the support and resolution they need. You’ll become the go‑to person managing claims from start to finish. You’ll build relationships and guide people primarily over the phone and through email, serving as their main point of contact throughout the claims process. Through our training program, you’ll gain a strong understanding of insurance and claims principles so you can confidently and independently manage claims for our clients.

Daily Responsibilities

• Gathering and reviewing key information
• Communicating with claimants, service providers, employers, and attorneys
• Making decisions about coverage and claim outcomes
• Negotiating and resolving claims
• Managing multiple cases in an organized, timely manner

What We're Looking For

• Prior experience in an office or customer service setting
• Strong problem‑solving skills
• Excellent communication and negotiation skills
• Ability to manage multiple tasks and stay on track
• Most Benefits start Day 1
• Flex Spending or HSA
• 401(k) with company match
• Profit‑Sharing/ Defined Contribution (1-year waiting period)
• PTO/ Paid Holidays
• Company‑paid ST and LT Disability
• Maternity Leave/ Parental Leave

About Cottingham & Butler

At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.

As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.