Claims Adjuster I

Bennett Motor Express; McDonough (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Bennett Motor Express in McDonough, GA is seeking an experienced Claims Adjuster to manage auto liability claims from first notice through resolution. You will investigate, evaluate, and settle moderately complex claims while maintaining detailed documentation and timely diary management.

The ideal candidate has 3–5 years of liability claims experience, an active adjuster license, strong negotiation skills, and proficiency with claims systems such as Guidewire or Duck Creek.

Qualifications

• 3–5 years of liability claims adjusting experience, primarily auto liability (commercial auto experience a plus).
• Active adjuster license(s) as required by state(s) of operation, or ability to obtain within a defined timeframe.
• Strong working knowledge of liability investigation techniques, coverage analysis, and negotiation strategy.
• Excellent written and verbal communication skills, with strong file documentation habits.
• Proficiency with claims management systems (e.g., Guidewire, Duck Creek, or similar) and standard MS Office applications.
• Strong organizational skills with the ability to manage a diverse caseload under time-sensitive deadlines.

Responsibilities

• Investigate, evaluate, and resolve auto liability claims of moderate to high complexity, ensuring compliance with state regulations and company best practices.
• Conduct timely and thorough investigations, including scene inspections, witness interviews, and coordination with independent adjusters, engineers, and other experts as needed.
• Analyze liability and damages; issue reserve recommendations in accordance with authority level.
• Negotiate settlements directly with claimants, attorneys, and third parties within assigned settlement authority.
• Evaluate and process cargo liability claims, including analysis of bills of lading, cargo insurance policies, Carmack Amendment exposure, and interline/broker liability issues (where applicable).
• Maintain accurate, well-documented claim files, including timely diary management, status updates, and reserve adjustments.
• Identify subrogation, salvage, and fraud indicators, and refer files appropriately.
• Communicate claim status and resolution strategy clearly to policyholders, brokers, and internal stakeholders.

Skills

Liability claims

Auto liability

Licenses

Negotiation

Documentation

CMS tools

Education

High School diploma

Tools

Guidewire

Duck Creek

MS Office

Job description

Job Details

• Job Location: 1001 Industrial Parkway McDonough - McDonough, GA 30253
• Position Type: Full Time
• Education Level: High School
• Travel Percentage: None
• Job Shift: Day
• Job Category: Insurance Claims Adjuster I/II (Mid-Level) — Auto Liability
• Department: Claims
• Reports To: Claims Manager
• FLSA Status: Exempt
• Location: McDonough, Georgia

About the Role

We are seeking an experienced Claims Adjuster to manage a caseload of auto liability claims from first notice of loss through resolution. The ideal candidate brings 3–5 years of liability claims-handling experience and demonstrates strong investigative, negotiation, and file-documentation skills. Cargo claims experience is strongly preferred and will be given priority consideration, as this role may support a book of business involving motor carrier and cargo liability exposures.

Key Responsibilities

• Investigate, evaluate, and resolve auto liability claims of moderate to high complexity, ensuring compliance with state regulations and company best practices.
• Conduct timely and thorough investigations, including scene inspections, witness interviews, and coordination with independent adjusters, engineers, and other experts as needed.
• Analyze liability and damages; issue reserve recommendations in accordance with authority level.
• Negotiate settlements directly with claimants, attorneys, and third parties within assigned settlement authority.
• Evaluate and process cargo liability claims, including analysis of bills of lading, cargo insurance policies, Carmack Amendment exposure, and interline/broker liability issues (where applicable).
• Maintain accurate, well-documented claim files, including timely diary management, status updates, and reserve adjustments.
• Identify subrogation, salvage, and fraud indicators, and refer files appropriately.
• Communicate claim status and resolution strategy clearly to policyholders, brokers, and internal stakeholders.

Required Qualifications

• 3–5 years of liability claims adjusting experience, primarily auto liability (commercial auto experience a plus).
• Active adjuster license(s) as required by state(s) of operation, or ability to obtain within a defined timeframe.
• Strong working knowledge of liability investigation techniques, coverage analysis, and negotiation strategy.
• Excellent written and verbal communication skills, with strong file documentation habits.
• Proficiency with claims management systems (e.g., Guidewire, Duck Creek, or similar) and standard MS Office applications.
• Strong organizational skills with the ability to manage a diverse caseload under time-sensitive deadlines.

Preferred Qualifications

• Prior cargo claims experience, including familiarity with:
  • Carmack Amendment liability and federal motor carrier regulations
  • Bills of lading, cargo insurance policies, and broker/carrier liability distinctions
  • Freight loss and damage claim handling, subrogation, and recovery processes
• Bachelor's degree in a related field, or equivalent combination of education and experience.
• Industry designations such as AIC, SCLA, or similar (preferred, not required).
• Experience working with transportation, logistics, or trucking-focused insureds.

EEO Statement

EEO/Vets/Women/Disabled/Minorities