CLAIMS ADJUSTER

Laborers-Funds-Administrative-Office-of-Northern-California-; Pleasanton (CA); On-site; USD 46,000 - 51,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Pension and Annuity plan

Optional 401K participation

Sick, vacation, holidays under CBA

Job summary

The Laborers Funds Administrative Office of Northern California, Inc. in Pleasanton, CA is hiring a full-time medical Claims Adjuster to process union-negotiated health and welfare claims.

You will interact with members, providers, and vendors to ensure accurate claim handling and clear communication of benefits. The role demands at least two years of medical claims processing and strong customer service skills; bilingual Spanish is preferred.

Qualifications

• Strong organizational and communication skills
• Two years of prior experience in medical claims processing and customer service
• Preferred Bi-lingual in Spanish
• Ability to work independently and within a high-paced, team-oriented environment
• Proficient in MS Suite (Outlook, Excel, Word) and computer systems and applications
• Ability to multi-task, prioritize and meet deadlines
• Self-motivated and remain calm under pressure
• Analytical and detail-oriented with attention to accuracy
• Flexible and adaptable to changes
• Ability to independently research and remain current on medical coding and policy changes
• Discretion with ability to maintain confidentiality
• Strong interpersonal skills in working with employees, members and other departments
• Basic understanding of call center ACD and IVR systems

Responsibilities

• Process medical claims accurately and efficiently.
• Provide excellent customer service by phone and in person to members and their families.
• Communicate policies, regulations, and benefit information clearly.
• Respond to correspondence and inquiries from members, dependents, and providers.
• Collaborate with providers and vendors to resolve claim issues.
• Prepare reports and assist with special tasks and projects related to claims.
• Respond to legal inquiries, including subpoenas, and verify eligibility with network vendors.
• Monitor changes in medical coding and policy updates.

Skills

Organizational skills

Communication skills

Independent work

Multi-tasking

Attention to accuracy

Tools

MS Office

ACD/IVR systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CLAIMS ADJUSTER

Full Time Regular Pleasanton, CA, US

Salary Range: $33.45 To $36.86 Hourly

About Our Company

The Laborers Funds Administrative Office of Northern California, Inc. is a not-for-profit corporation providing administrative services under contractual agreements for Northern California Laborers Trust Funds. We employ over 100 employees and provide services for over 30,000 Laborers and beneficiaries in the various employee benefit plans we have administered since 1963.

Role Overview

We are seeking a medical Claims Adjuster to join our team and deliver outstanding administrative support and customer service to union Laborers and their families.

Job Description

A medical Claims Adjuster is responsible for administering union-negotiated fringe benefits (health and welfare) in accordance with plan documents, with a primary focus on processing medical claims in a fast-paced, high-volume environment. This role involves frequent interaction with members, providers, and partnership vendors to ensure effective communication and resolution of claim-related matters. The adjuster processes medical claims accurately and efficiently, provides excellent customer service by phone and in person to members and their families, and communicates policies, regulations, and benefit information clearly. The adjuster responds to correspondence and inquiries from members, dependents, and providers, collaborates with providers and vendors to resolve claim issues, prepares reports, and assists with special tasks and projects related to claims. Additional responsibilities include responding to legal inquiries, including subpoenas, verifying and updating eligibility with network vendors, assisting and resolving issues on behalf of members, and performing additional duties as assigned by supervisors or management. The adjuster must monitor and adapt to frequent changes and evolving requirements in regulations, organizational guidelines, and medical insurance policies or laws that may impact claims and operations. The adjuster must also be able to independently research updates in medical coding and medical policies.

Qualifications

• Strong organizational and communication skills
• Two years of prior experience in medical claims processing and customer service
• Preferred Bi-lingual in Spanish
• Ability to work independently and within a high-paced, team-oriented environment
• Proficient in MS Suite (Outlook, Excel, Word) and computer systems and applications
• Ability to multi-task, prioritize and meet deadlines
• Self-motivated and remain calm under pressure
• Analytical and detail-oriented with attention to accuracy
• Flexible and adaptable to changes
• Ability to independently research and remain current on medical coding and policy changes
• Discretion with ability to maintain confidentiality
• Strong interpersonal skills in working with employees, members and other departments
• Basic understanding of call center ACD and IVR systems

What You’ll Love

• Medical, dental and vision coverage paid by the employer
• An employee Pension and Annuity plan contributed into by the employer
• Optional participation in a 401K plan
• Sick, vacation time, 8 major holidays, and 2 annual floating holidays u nder a Collective Bargaining Agreement

Conditions of Employment

• 150‐day probationary period
• Microsoft Office Suite Testing is required
• Moderate noise level is typical of an office environment