Claim System of Engagement Process Engineer

Chubb; Wilmington (DE); On-site; USD 70,000 - 100,000; Full time

Job summary

Chubb is seeking a Claims Process Engineer to enhance operational efficiency and customer satisfaction within their North America Claims System of Engagement Team. The role involves leading process initiatives, collaborating with stakeholders to implement innovative solutions, and a strong analytical focus. Candidates should bring claims experience, strong communication skills, and a process-oriented mindset to drive transformative projects within the claims function.

Qualifications

• Experience in process discovery and process design.
• Strong capability to execute with quality and within deadlines.
• Ability to influence multiple stakeholder levels for buy-in.

Responsibilities

• Support the development and execution of process initiatives across Claims.
• Identify and execute process improvements across the claims function.
• Develop technology solutions that support best practices.

Skills

Analytical Skills

Problem Solving

Process Orientation

Communication Skills

Education

Bachelor's Degree (recommended)

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Visio

Job description

The Claims Process Engineer will be part of Chubb’s North America Claims System of Engagement Team and will be responsible for the development and execution of process initiatives across Claims. As a Process Engineer you will play a critical role in enhancing operational efficiency and customer satisfaction. You will work closely with product owners to support the development and implementation of innovative solutions, while also identifying and executing process improvements across the claims function. This role combines claims knowledge, process examination, data analysis, project/program management to lead improvement initiatives across claims. In this role you will work with stakeholders across Claim Operations, Business Units, and IT to develop technology solutions that support claim best practices and can be leveraged to support business strategies, capabilities, and processes. You will support cross regional / functional projects with multiple stakeholders, and success requires a combination of strong analytical skills, technical competency, and communication skills. You will leverage your process-driver, analytical communication, coaching and technical skills to identify, define, plan and implement transformative projects, process enhancements, automation and support organization goals.

Qualifications

Qualifications

• Bachelor’s Degree is recommended, but claims experience will be considered
• Experience leading process discovery, process analysis, process design, or process optimization
• Ability to influence at multiple levels on relevant issues and challenges to secure buy-in
• Possess learning agility; quickly grasp new concepts and emerging technology, proactively seeks out learning and continuously expands expertise.
• Strong analytical and problem-solving skills to properly deconstruct the problem and determine viable solution options using data as a guide.
• Solid capability to execute with quality, within deadlines and a positive impact on customer experience.
• Process orientation with strong attention to detail
• Clear understanding of root cause analysis and ability to suggest creative resolutions.
• Knowledge of digital and automation solutions in the marketplace and how they potentially apply to the insurance industry.
• Robust communications/ presentation skills, verbal and written.
• Self-motivated, results-driven and well-organized individual
• Proficiency with Microsoft suite (specifically PowerPoint, Visio, MS Excel)
• Agile, Waterfall, or other project management/environment experience