Claim Examiner

Chubb Ltd.; Simsbury (CT); On-site; USD 85,000 - 110,000; Full time

Job summary

Chubb Ltd. is seeking an experienced Claims Examiner for Employment Practices Liability in Connecticut. You will investigate complex EPL claims, work with defense counsel and insureds, and drive resolution of discrimination and harassment issues in a collaborative, paperless environment.

You will develop strategies, manage caseloads, and coach junior examiners while applying knowledge of contracts and regulations to achieve fair outcomes.

Qualifications

• BA/BS college degree preferred; JD helpful but not required.
• 3 to 5 years EPL or handling claims of comparable complexity or working in a legal position.
• Excellent verbal and written communication skills.
• Ability to work independently as well as part of a team.
• Strong interpersonal skills with internal and external contacts.
• Aptitude for evaluating, analyzing, and interpreting technical information.
• Sound decision making and initiative; leadership skills.

Responsibilities

• Contribute to a collaborative environment by raising new ideas, demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives
• Complete accurate and timely coverage, liability and damage investigations and evaluations on litigated claims with complex EPL insurance policies
• Establish, document and execute appropriate strategies to bring early and cost-effective resolution to assigned claims
• Represent the company virtually or in person at mediations.
• Effectively utilize technology systems and tools to track and manage caseload in most efficient and effective manner.
• Build and maintain productive relationships with internal and external customers, including clients, underwriters and agents
• Consistently demonstrate sound claim handling practices by achieving compliance in areas including investigation, coverage, loss assessment, and case management
• Provide coaching and guidance to new claim examiners

Skills

Communication

Teamwork

Analytical thinking

Time management

Problem solving

Leadership

Independent work

Interpersonal skills

Education

BA/BS preferred

JD helpful

Job description

This is not your average Claims role.

When you think of a job handling insurance claims, you may think about storm damage or auto accidents. Or maybe a large stack of paper?

A career in Employment Practices Liability exposes you to emerging issues in the workplace that have been and remain at the center of national and global media. Issues such as the Me Too movement, Racial Injustice and Covid.In this paperless environment, you will use your analytical skills to resolve workplace claims.We will teach you about Employment Law, contracts and claims. You will use your influence skills and knowledge to partner with defense counsel and our insureds in resolving discrimination, harassment and other workplace related claims. The work is interesting. The environment is collaborative. Our Claims Professionals in Employment Practices Liability enjoy the work they do and working with their peers that come from a variety of backgrounds (including Law Enforcement, Human Resources, other disciplines in Claims and Legal, to name a few) and bring different perspectives into the team.

Responsibilities after training include:

• Contribute to a collaborative environment by raising new ideas, demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives
• Complete accurate and timely coverage, liability and damage investigations and evaluations on litigated claims with complex Employment Practices Liability insurance policies
• Establish, document and execute appropriate strategies to bring early and cost-effective resolution to assigned claims
• Represent the company virtually or in person at mediations.
• Effectively utilize technology systems and tools to track and manage caseload in most efficient and effective manner.
• Build and maintain productive relationships with internal and external customers, including clients, underwriters and agents
• Consistently demonstrate sound claim handling practices by achieving compliance in areas including investigation, coverage, loss assessment, and case management
• Provide coaching and guidance to new claim examinersBA/BS College Degree Preferred. JD is helpful, but not required
• 3 to 5 years experience in EPL or handling claims of a comparable complexity or working in a legal position
• Excellent verbal and written communication skills
• A personal commitment to superior performance that adds value to our company
• Strong interpersonal skills with the ability to interact and build relationships with all levels of internal and external contacts
• An aptitude for evaluating, analyzing, and interpreting technical information
• Sound decision making skills
• Proven ability to work independently as well as part of a team
• Must demonstrate a high level of initiative and leadership skills
• Excellent time management, problem solving, and organizational skills are required
• An ability to adapt to new ideas and situations
• A willingness to use creative thinking to overcome obstacles and an ability to develop creative approaches to solving customer problems

Additional Requirements:

Training: Chubb managers, claim examiners and defense counsel provide a combination of classroom and on-the-job training to ensure our Claim Examiners are prepared to assume full claim handling responsibilities. The training will involve a wide range of knowledge and skill development, including:

• Cultivating relationships with internal clients (e.g. underwriters)
• Developing the ability to analyze initial claim reports
• Developing an understanding of the legal system
• Understanding how to effectively investigate and document findingsUnderstanding Chubb’s products to appropriately determine coverage
• Learning to interpret and apply insurance contracts
• Learning how to negotiate settlements
• If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure