Claim Benefit Specialist

4062 Aetna Resources, LLC; Arizona; On-site; USD 23,000 - 39,000; Full time

Job summary

CVS Health is hiring for a claims processing role in the United States. The position involves reviewing and processing medical claims, verifying policy coverage and coding accuracy, and communicating with providers and patients to resolve issues.

You will ensure compliant handling, accuracy, and timely processing, with opportunities to analyze data trends and support improvements in the claims department. 40 hours weekly, full-time, with comprehensive benefits.

Qualifications

• 1–2 years’ experience in healthcare.
• Strong teamwork and organizational skills.
• Effective communication abilities.
• Ability to manage multiple tasks with prioritization.
• Proficient computer use and data-entry experience.

Responsibilities

• Handles and processes benefits claims submitted by healthcare providers.
• Determines eligibility and coverage of benefits for each claim.
• Assesses claims for accuracy and compliance with coding guidelines.
• Documents claim information in the company system with codes and data elements.
• Conducts reviews and investigations of claims requiring additional validation.
• Communicates with healthcare providers, patients or stakeholders to resolve discrepancies.
• Ensures processing complies with regulations, standards and policies.
• Participates in feedback and performance review processes to improve service and engagement.
• Analyzes claims data to identify trends and process improvements.

Skills

Healthcare experience

Teamwork

Communication skills

Time management

Data entry

Education

High School diploma or GED

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

A Brief Overview

Performs claim documentation review, verifies policy coverage, assesses claim validity, and ensures accurate and timely claims processing. Contributes to the efficient and accurate handling of medical claims for reimbursement through knowledge of medical coding and billing practices and effective communication skills.

What you will do

• Handles and processes benefits claims submitted by healthcare providers, ensuring accuracy, efficiency, and strict adherence to policies and guidelines.
• Determines the eligibility and coverage of benefits for each claim based on the patient's insurance plan and policy guidelines and scope.
• Assesses claims for accuracy and compliance with coding guidelines, medical necessity, and documentation requirements.
• Documents claim information in the company system, assigning appropriate codes, modifiers, and other necessary data elements to ensure accurate tracking, reporting, and processing of claims.
• Conducts reviews and investigations of claims that require additional scrutiny or validation to ensure proper claim resolution.
• Communicates with healthcare providers, patients, or other stakeholders to resolve any discrepancies or issues related to claims.
• Determines if claims processing activities comply with regulatory requirements, industry standards, and company policies.
• Develops and implements regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development.
• Analyzes claims data and generate reports to identify trends, patterns, or areas for improvement to help inform process enhancements, policy changes, or training needs within the claims processing department.

Required Qualifications

• 1-2 years’ experience working in Healthcare.
• Possess strong teamwork and organizational skills.
• Strong and effective communication skills.
• Ability to handle multiple assignments competently through use of time management, accurately and efficiently.
• Strong proficiency using computers and experience with data entry.

Preferred Qualifications

• Experience in a production environment.
• Healthcare experience.
• Knowledge of utilizing multiple systems at once to resolve complex issues.
• Claim processing experience preferred but not required.
• Understanding of medical terminology.

Education

High School or GED equivalent.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.