Benefit Advocate
Patriot Growth Insurance Services
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Benefits offered by this job
Job summary
Intrepid Benefits, a Patriot Growth Insurance Services affiliate in Atlanta, GA, is hiring a Benefit Advocate for a hybrid, full-time role. You’ll be the primary contact for employee benefit inquiries, help with enrollments, claims issues, and open enrollment activities while collaborating with Benefit Consultants, carriers, and vendor partners.
The ideal candidate has 2+ years in employee benefits or HR, GA Life & Health license or ability to obtain, strong customer service, organization, and
Qualifications
- 2+ years of experience in employee benefits insurance or HR client service.
- Georgia Life & Health license or ability to obtain shortly after hire.
- Strong understanding of benefits plans, enrollment processes, and regulations.
- Exceptional customer service with empathy and professionalism.
- Excellent written and verbal communication; organized and detail-oriented.
Responsibilities
- Serve as the primary point of contact for employee benefit inquiries.
- Resolve claims issues, appeals, and coverage concerns with carriers and vendors.
- Process enrollments, terminations, and eligibility changes accurately.
- Support open enrollment activities and required notices.
- Prepare stewardship reports and client materials with insights.
- Collaborate with internal teams to ensure a seamless client experience.
Skills
Education
Tools
Job description
Intrepid Benefits | Atlanta, GA | Hybrid | Full-Time
As a Benefit Advocate, you'll be a trusted resource for clients and their employees, helping them navigate benefit programs, resolve complex issues, and make informed decisions about their coverage. Your support directly impacts employee satisfaction, engagement, and confidence in their benefits experience.
In this role, you'll partner closely with Benefit Consultants, account management teams, carriers, and vendor partners to deliver exceptional service across a portfolio of employee benefits clients. You'll play an important role in ensuring smooth benefits administration, supporting open enrollment activities, and helping clients and employees receive timely, accurate assistance when they need it most.
- Serve as the primary point of contact for employee benefit inquiries, delivering responsive and professional support that enhances the employee experience.
- Resolve claims issues, appeals, prior authorization requests, and coverage concerns by coordinating with carriers, vendors, and client stakeholders.
- Process enrollments, terminations, qualifying life events, and eligibility changes while ensuring accuracy across agency and carrier systems.
- Support compliance and communication initiatives by assisting with required notices, employee communications, and open enrollment activities.
- Prepare stewardship reports and client materials that provide meaningful insights into service trends and employee needs.
- Collaborate with internal service teams to deliver a seamless client experience and strengthen long-term client relationships.
- A service-oriented professional who enjoys helping people and solving problems.
- Empathetic, patient, and capable of navigating sensitive employee situations with professionalism.
- Organized and detail-focused, with the ability to manage multiple priorities and deadlines.
- A proactive communicator who keeps stakeholders informed and follows through on commitments.
- Resourceful and analytical, with the ability to identify solutions to complex benefits-related issues.
- Comfortable working collaboratively across teams while building strong relationships with clients and carrier partners.
- Committed to continuous learning and staying current on employee benefits regulations, trends, and best practices.
- High school diploma or GED.
- 2+ years of experience in employee benefits insurance, benefits administration, Human Resources, or a related client service role.
- Georgia Life & Health insurance license or the ability to obtain one shortly after hire.
- Strong understanding of employee benefits plans, insurance products, eligibility requirements, enrollment processes, and applicable regulations.
- Exceptional customer service skills with the ability to provide professional and empathetic support.
- Strong organizational and time management skills with the ability to manage competing priorities.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solveing abilities.
- Proficiency with Microsoft Office Suite and CRM platforms.
- Ability to build and maintain effective working relationships with clients, carrier partners, vendors, and internal teams.
- Bachelor's degree in Business Administration, Human Resources, or a related field.
- Experience supporting open enrollment processes, invoice reconciliation, eligibility audits, or employee communications.
- Familiarity with employee benefits administration systems and carrier portals.
- Experience preparing stewardship reports, account review materials, or client-facing documentation.
- Demonstrated commitment to ongoing professional development within the employee benefits industry.
At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits.
Highlights Include:
- Multiple medical plan options, with preventive care covered at 100%
- Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
- Employer-paid short-term and long-term disability coverage
- Paid parental leave
- Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
- Competitive 401(k) company match to help you build your financial future
- Employee Assistance Program with confidential mental health, legal, financial, and work-life support
At Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do.
Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th-largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them.
Founded in 1984, Intrepid Benefits is a distinguished employee benefits consulting firm headquartered in Newport Beach, California, with additional offices in Denver, Colorado, and Atlanta, Georgia. We are dedicated to delivering innovative solutions and strategic approaches that optimize the value of our clients’ benefit programs. Moving beyond traditional models, we combine deep expertise in benefits with comprehensive knowledge of legislation, tax regulations, and subsidies. Our accomplished team is committed to continual learning and effective communication, ensuring our clients receive exceptional guidance and service. Intrepid proudly operates as a subsidiary of Patriot Growth Insurance Services.
Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.
Pay Range: Posted below*
*Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance-based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team.
Patriot Growth Insurance Services offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) with company match; personalized time off and company paid holidays.
Pay Range
$21.63 - $24.04 USD
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