Claims Advocate- P&C

Epic-Insurance-Brokers-; Los Angeles (CA); Hybrid; USD 95,000 - 105,000; Full time

Benefits offered by this job

Generous PTO (22 days)

Parental leave

Referral bonus $1,500

401(k) matching

Medical insurance

Job summary

EPIC Insurance Brokers & Consultants is seeking a Claims Advocate in Los Angeles. The role supports a diverse client portfolio across multiple industries, serving as a trusted claims resource to clients, carriers and internal teams.

You will interpret P&C policies to identify applicable coverages and notify relevant insurers, while maintaining organized claim files and timely communications. The position requires 3–5 years of P&C claims experience, excellent communication, strong analytical

Qualifications

• 3–5 years of Property & Casualty claims experience.
• Strong written and verbal communication.
• Knowledge of claims processes and coverage forms.

Responsibilities

• Assist clients with reporting P&C claims and interpreting coverage.
• Liaise between clients and insurers to ensure timely handling.
• Resolve coverage issues and assist in negotiations.
• Review summons and complaints for proper handling.

Skills

P&C claims experience

Excellent communication

Analytical skills

Teamwork

Time management

Basic math

Education

Bachelor's degree (or equivalent)

Tools

Microsoft Office

Job description

350 South Grand Avenue Suite 4500, Los Angeles, CA 90071

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

LOCATION:This role will be located out of our Los Angeles or Newport Beach office, 2x a week in-office requirement.

Summary:To perform this job successfully, the Claims Advocate must be able to perform each essential duty satisfactorily. This position supports a diverse portfolio of clients across multiple industry verticals and serves as a trusted claims resource to clients, carriers, and internal stakeholders. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

• Assist clients with the reporting of Property & Casualty (P&C) claims. This responsibility requires the ability to interpret P&C policies to determine which coverage(s) apply so that all appropriate insurers are notified.


• Act as a liaison between clients and insurers to ensure that claims are being handled in a timely manner with the best possible outcome for all concerned.


• Assist clients to resolve coverage issues and to negotiate settlements.


• Review summons and complaints for proper handling and reporting to appropriate carriers.


• Respond to inquiries from clients, adjusters, producers, attorneys and claimants, not only as inquires may relate to a claim, but also from the “servicing” standpoint.


• Set up and maintain claim files; prepare faxes, cover letters and other correspondence as necessary.


• Document all claim activity and communications within the agency management systems.


• Notify account managers and producers of any client service, claims, or coverage concerns.


• Notify Loss Control of any potential safety issues that have resulted in a claim or could give rise to a claim.


• Monitor progress of claims to satisfactory conclusion.


• Participate in carrier claim reviews with the client.


• Support clients across a variety of industry sectors and risk profiles, providing responsive claims advocacy and service.


• Set priorities and manage workflow to ensure efficient and timely processing of all responsibilities.


• Work as a team within established timelines and production capabilities. Interact with others in a professional effective, supportive, and productive manner.


• Maintain cordial and effective relations with clients, carriers, vendors, business partners and members of EPIC’s Southern California Account Management Team.


• Communicate effectively with internal and external stakeholders, providing information, guidance, and support to help achieve client objectives and company goals.


• Remain informed of legislative developments, coverage changes, market trends, carrier programs, and emerging technology to continuously enhance knowledge and performance.


• Local travel may be required on a periodic basis.


• Knowledge of Property & Casualty coverage forms, claims processes, and industry practices.


• Strong analytical and problem-solving skills.


• Excellent written and oral communication skills.


• Excellent organizational and time management skills


• Ability to multi-task and prioritize assignments.


• Basic math skills.


• Excellent teamwork skills,


• Ability to make good judgment


• Ability to handle sensitive situations.

Education and/or Experience:

• 3-5 years of Property & Casualty claims experience. Experience may be met through prior work with a broker, insurance carrier, and/or third-party administrator (TPA).


• Intermediate to advanced computer skills, including a working knowledge of Microsoft Office programs.


• Ability to interact effectively with a wide variety of people


• Ability to work independently with little supervision

Certificates, Licenses, Registrations:

• Valid P&C Brokers License

The national average salary for this role is $95,000 to $105,000 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY EPIC:

EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

• Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days


• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave


• Generous employee referral bonus program of $1,500 per hired referral


• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)


• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group


• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support


• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs


• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!


• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation


• We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

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For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in EPIC Brokers’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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