Civilian Security Officer - Full Time

Bally's; Tiverton (RI); On-site; USD 42,000 - 56,000; Full time

Job summary

Twin River Casino in Rhode Island is seeking a Security Officer to patrol the property, observe guest traffic, verify IDs, and respond to incidents. You will staff the Security Dispatch Center 24/7, monitor cameras, manage badges, and coordinate with Fire/EMS, Police, and other departments while maintaining logs and assisting guests with information.

This role requires staying alert in varying environments, standing or walking long distances, and working overnight shifts; prior customer service

Qualifications

• Rhode Island Driver Operator License.
• Rhode Island Department of Business Regulations Gaming License.
• Ability to read and write English.
• Minimum of 18 years old.
• Ability to work overnight shifts.
• Prior customer service experience preferred.

Responsibilities

• Observe guests entering and departing the property to enforce access and observe activity.
• Check identification of individuals entering the facility in compliance with Rhode Island state law.
• Staff the Security Dispatch Center 24 hours a day; answer phones, monitor radio communications, and dispatch appropriate responses.
• Monitor surveillance cameras (non-gaming areas) and coordinate with Surveillance, Fire/EMS, Police, and other departments.
• Maintain CAD (computer aided dispatch) logs for all calls for service.
• Staff the Card and Destruction Room, inspect and cancel cards and dice, and maintain logs of visitors, staff, and inventory.
• Assist guests by providing information and directing them to the appropriate source for assistance.

Job description

• Strategically posted at the facility’s three entrances 24 hours a day. To observe guests entering and departing the property.
• Check identification of individuals entering Twin River in compliance with Rhode Island state law.
• Staff the Security Dispatch Center 24 hours a day. Officers assigned to dispatch will answer phones, answer/monitor all radio communications from all departments, will monitor surveillance cameras (non-gaming areas), and dispatch the appropriate response utilizing Surveillance, Fire/EMS, Police, and other departments in a coordinated manner.
• Employees will maintain CAD (computer aided dispatch) log for all calls for service.
• Staff the Card and Destruction Room 7 days a week. Officers assigned to the Destruction Room will inspect and cancel all cards and dices that are removed from the gaming floor daily. Officer will maintain logs of all visitor’s, staff, and inventory that enters the Destruction Room.
• Staff the Badging Office and create and modify the C-Cure badges for staff, vendors, and visitor to the property. Maintain all logs the CAD (computer aid dispatch). Will monitor surveillance cameras (non-gaming areas).
• Possess extensive knowledge of all Twin River Casino’s facilities.
• Assist guests by providing information and services or directing guests to the appropriate source for assistance.
• May rove self-parking lots, valet, exterior of casino, and staff the badge office for employee check distribution and issuance of temporary badges.
• Report any observations concerning hazardous, dangerous, or unsafe conditions that may cause injury to guests and/or employees to security immediately.
• Unable to act as current law enforcement security officers and cannot assist with disturbances or arrests.
• Perform other duties as assigned by supervisor.

Working Conditions:

• Differing hot, cold, noisy, wet, dry, dirty, smoky, and dusty environments.
• Rotating shifts.
• Contact with violent individuals.
• Work in a moderate noise level environment, increasing to loud at times.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience

Preferred

Rhode Island Driver Operator License.

Rhode Island Department of Business Regulations Gaming License.

Ability to read and write English.Minimum of 18 years old.Ability to work overnight shifts.Prior customer service experience preferred.

Stand, walk several hundred feet, climb, carry, hear, bend, and stoop.Use manual dexterity, follow directions, and adhere to detail.Regular use of eye/hand coordination.

Licenses & Certifications

Preferred

RI Lottery License Ops

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.