City Utilities CSR I: Billing & Help Desk

City of Fairhope (AL); Alabama; On-site; USD 32,000 - 42,000; Full time

Job summary

The City of Fairhope is seeking an entry-level Customer Service Representative to support the Revenue Department. You will handle high-volume calls, assist walk-in customers, and process payments with accuracy. The role emphasizes excellent service, confidentiality, and teamwork in a city office setting.

Under supervision, you will learn city procedures, advance within guidelines, and support multiple departments. A valid driver's license and background checks are required.

Qualifications

• High school diploma or GED required.
• Minimum of one year of practical work experience in customer service or dealing with the public.
• Must possess a current and valid driver’s license; must be insurable.

Responsibilities

• Answers incoming calls from citizens requesting information and services.
• Interacts with walk-in customers at the front desk and directs to the appropriate department.
• Processes payments and issues receipts; maintains copies and balances cash drawers.
• Dispatches service requests to the appropriate department or agency.
• Provides excellent customer service through active listening and maintaining confidentiality.

Skills

Customer service

Phone etiquette

Communication

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The City of Fairhope is seeking an entry-level Customer Service Representative to support the Revenue Department. You will handle high-volume calls, assist walk-in customers, and process payments with accuracy. The role emphasizes excellent service, confidentiality, and teamwork in a city office setting.

Under supervision, you will learn city procedures, advance within guidelines, and support multiple departments. A valid driver's license and background checks are required.