City of Webster Emergency Communications Specialist

City of Webster Police Department; Webster (TX); On-site; USD 48,000 - 58,000; Full time

Job summary

The City of Webster Police Department is seeking an Emergency Communications Specialist to receive and dispatch information for Police, Fire and EMS, handling both emergency and non-emergency calls via telephone, radio and computer-aided dispatch (CAD) systems, following state and agency procedures. Emergency Communications Specialists work 12-hour shifts that include weekends and holidays, with eligibility to work during major emergencies.

Must be a U.S.

Qualifications

• U.S. citizen required.
• High School Diploma or equivalent required.
• Must obtain NCIC/TCIC certification within six months of hire.
• Must obtain TX Commission on Law Enforcement Basic Telecommunications License within one year.
• Police/Fire/EMS dispatch experience preferred.
• Bilingual preferred.

Responsibilities

• Receive and dispatch information for Police, Fire and EMS.
• Answer emergency and non-emergency calls via telephone, radio and CAD.
• Follow policies and procedures set by the state and/or agency.
• Work 12-hour shifts including weekends and/or holidays; respond to emergencies.

Skills

Bilingual

Data entry

Multitasking

Stress management

Education

High School Diploma or equivalent

Tools

Central Square

Superion OSSI

Job description

Why the City of Webster is an Ideal Place to Work and Build Your Career:

The City of Webster is committed to a culture of open, honest communication and trust. We achieve success through cooperation and continuous development. We offer employees an excellent benefit package that includes:

• Strong Compensation Plans, with bi-annual salary surveys to ensure competitiveness in the market.
• Medical Insurance, with approximately 90% of the cost paid by the City for employees and a significant contribution to dependent coverage.
• Free dental, vision, life, and long-term disability coverage for employees.
• Retirement plans, including a 2:1 matching contribution in the Texas Municipal Retirement System, plus optional 457 and Roth IRA plans.
• Tuition Assistance and training opportunities to support your educational goals; and
• Professional Certification Pay to encourage your development.

The City of Webster's leaders maintain high organizational standards and facilitate financial stability and long-term organizational sustainability. Located midway between downtown Houston and Galveston, Webster is just minutes from Space Center Houston and Galveston beaches. In Webster, you are in the middle of the action. Webster is home to about 10,400 residents, and attracts over 250,000 visitors to work, shop, and play.

Job Announcement:

The City of Webster's Police Department is accepting applications for the position of Emergency Communications Specialist. This position is responsible for receiving and dispatching accurate information for Police, Fire, and Emergency Medical Services. This position handles emergency and non-emergency calls from the public and law enforcement agencies using telephones, radio systems, and computer-aided dispatch system (CAD) following policies and procedures set by the state and/or agency. Emergency Communications Specialists work 12-hour shifts that will include weekends and/or holidays. Emergency Communications Specialists are also required to work during emergency management situations such as hurricanes, floods, industrial explosions, etc.

Minimum Qualifications:

U.S. citizen, High School Diploma or equivalent required. Must be able to obtain Department of Public Safety Certification on NCIC/TCIC within six months from hire. Must be able to obtain Texas Commission on Law Enforcement Basic Telecommunications License within one year. Previous Central Square/Superion/OSSI experience preferred, along with one year of Police, Fire and EMS dispatch experience. Bilingual preferred.

Special Requirements:

Must have knowledge of computer operations stressing accuracy and speed. Ability to work in stressful situations, emergencies, perform multiple tasks, extensive data entry and public contact. Ability to work appropriately with co-workers and the public.

Starting Salary:

• Starting hourly wage $25.51 / $53,071.20 annually.

Interviews and pre-employment evaluations are coordinated by the Webster Police Department's management team. Conditional offers of employment are contingent upon completion of an extensive background investigation, psychological exam, pre-employment drug testing and a physical examination.

If any additional information is needed, please contact Brenda Cox, via email at [e-mail].

CITY OF WEBSTER IS AN EQUAL OPPORTUNITY EMPLOYER