City Manager Office Assistant

Springfield; Springfield (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

457 defined contribution plan

Prorated leave benefits

Holidays

Floating holidays

Vacation leave

Sick leave

Job summary

The City of Springfield is seeking a highly organized City Manager’s Office Assistant to support the Executive Administrator in a fast-paced, confidential environment. You will coordinate day-to-day activities for the City Manager’s Office and senior leadership.

This role requires exceptional discretion, strong communication, and the ability to manage multiple priorities while maintaining professional relationships with staff, citizens, and stakeholders.

Qualifications

• Requires at least two years of experience in general office work; OR two years of related college or vocational education.
• Demonstrates confidentiality and discretion when handling sensitive information.
• Strong organizational skills with keen attention to detail and the ability to manage multiple tasks.

Responsibilities

• Provide confidential administrative support to the City Manager’s Office and senior leaders.
• Coordinate daily activities, schedules, and priorities of the leadership team.
• Handle sensitive matters involving citizens, employees, and leadership with professionalism.
• Exercise sound judgment in managing confidential information and records.
• Provide excellent customer service to individuals seeking information or assistance.
• Perform administrative duties including correspondence, document prep, scheduling, and records management.
• Support office management and ensure efficient operation of the City Manager’s Office.
• Communicate with internal departments, employees, citizens, and other stakeholders.
• Maintain professionalism and discretion with confidential records.

Skills

Confidentiality

Organization & detail

Written & verbal communication

Prioritize & multitask

Professionalism & discretion

Independent judgment

Stakeholder relations

Municipal knowledge

Education

Two years of general office work

Two years of college or vocational education

Job description

The City Manager’s Office is seeking a highly organized, discreet, and detail-oriented City Manager's Office Assistant to support the Executive Administrator to the City Manager. This position operates in a fast-paced, highly confidential environment and plays an important role in coordinating the day-to-day activities of the City Manager’s Office and senior leadership.

The ideal candidate will demonstrate exceptional judgment, professionalism, discretion, and the ability to handle sensitive information with the highest level of confidentiality.

What You’ll Do:

• Provide a wide range of complex, responsible, and confidential administrative support to the City Manager’s Office and those it serves.
• Assist with coordinating the daily activities, schedules, and priorities of senior leaders within the City of Springfield leadership team.
• Handle sensitive and confidential matters involving citizens, employees, and senior leadership with professionalism and discretion.
• Exercise sound judgment when managing and sharing confidential information and records.
• Provide exceptional customer service to individuals seeking information or assistance through the City Manager’s Office.
• Perform a variety of responsible administrative duties, including correspondence, document preparation, scheduling, records management, and office coordination.
• Support office management functions and assist with the efficient operation of the City Manager’s Office.
• Coordinate and communicate with internal departments, employees, citizens, and other stakeholders as needed.
• Maintain a high level of professionalism and discretion while working with sensitive information and confidential records.

What You’ll Need:

• A strong understanding of confidentiality and the ability to exercise exceptional discretion when handling sensitive information.
• Excellent organizational skills and a keen attention to detail.
• Strong written and verbal communication skills.
• The ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• A high degree of independent judgment, professionalism, and initiative.
• The ability to establish and maintain effective working relationships with employees, leadership, citizens, and other stakeholders.
• A thorough understanding of municipal functions, policies, procedures, and operations, or the ability to quickly develop that knowledge.

What You’ll Love:

• Team Environment: Join a collaborative team of diverse professionals who are committed to serving the community and making the City of Springfield an exceptional place to live, work, and thrive.
• Benefits: Eligible employees receive a 457 defined contribution plan and prorated leave benefits, including
  • Holidays
  • Floating holidays
  • Vacation leave
  • Sick leave

Why Work for the City of Springfield?

Working for the City of Springfield means becoming part of an award‑winning team of professionals dedicated to public service and community involvement. With more than 2,200 employees and multiple nationally accredited departments, the City takes pride in delivering high‑quality services while continuously striving for excellence.

If you are a highly organized professional who values confidentiality, demonstrates sound judgment, and enjoys supporting leaders in a dynamic public‑service environment, we invite you to consider joining the City Manager’s Office.

Leadership Philosophy - Lead with Clarity. Serve with Purpose.

The City of Springfield’s leadership culture is grounded in processes, relationships, and trust. Leaders across the organization operate within the principles of The Trust Edge Framework®, which emphasizes:

Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, and Consistency

These principles guide how we work together, build relationships, and serve our community.

Experience, Education, and Training

• Requires at least two years of experience in general office work;

OR

• 2 years of related college or vocational education from an accredited college/university.

PREFERRED

• Experience with an emphasison contact with the public.

Licensing/Certification

• Assignment to some departments requires incumbent to possess a valid driver's license and in some cases provide own vehicle for on‑the‑job transportation purposes.

Equal Opportunity Employer/Disability and Vet

The City of Springfield promotes equal employment opportunities to all without regard to race, color, religion, sex, national origin, age, status as a protected veteran, or status as a qualified individual with a disability, or other legally protected status. All qualified applicants will receive consideration for employment.

Individuals with disabilities who believe they will need an accommodation to undergo any part of the interview, examination, or pre‑employment process, should request a reasonable accommodation in accordance with the Americans with Disabilities Act prior to the testing or appointment. Requests should be requested by contacting City of Springfield Human Resources by phone, 417-864-1607, or in person at the Municipal Busch Building, 840 Boonville Ave. Springfield, MO 65802.

Proof of United States Citizenship/Authorization to Work in the United States as established by the Immigration Reform Act of 1986 is a condition of employment. We are committed to a drug‑free workplace. Pre‑employment drug testing is required.