City Claims Investigator: On-Call & Court Liaison

City and County of San Francisco; San Francisco (CA); On-site; USD 131,000 - 159,000; Full time

Job summary

The City and County of San Francisco is seeking a Claims Investigator to join a dynamic team handling over 3,000 claims annually. You will investigate personal injury and property damage involving City vehicles and equipment, negotiate settlements, and may appear in Small Claims court.

The role requires on-call responsiveness during business hours, with possible evening/weekend shifts. Four years of investigative experience and a valid driver's license are required.

Qualifications

• Requires completion of high school, plus at least four years of investigative experience.
• Must possess a valid state motor vehicle operator's license.
• Strong writing and analytical skills are essential.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Investigate personal injury and property damage claims involving City vehicles and equipment.
• Negotiate settlements within prescribed limits and interview witnesses.
• Appear in Small Claims court and assist with discovery and trial prep.
• Collaborate with City departments and external parties as needed.

Skills

Investigations experience

Legal knowledge

Writing skills

Communication skills

Multitasking

Education

High school diploma

Driver's license

Job description

The City and County of San Francisco is seeking a Claims Investigator to join a dynamic team handling over 3,000 claims annually. You will investigate personal injury and property damage involving City vehicles and equipment, negotiate settlements, and may appear in Small Claims court.

The role requires on-call responsiveness during business hours, with possible evening/weekend shifts. Four years of investigative experience and a valid driver's license are required.