City Admin Coordinator: Public Inquiries & Council Support

City of Rowlett, Texas; Rowlett (TX); On-site; USD 46,000 - 57,000; Full time

Benefits offered by this job

4‑day work week

Comprehensive benefits package

TMRS retirement match

Job summary

The City of Rowlett, Texas is seeking a proactive Administrative Supervisor to lead Action Center Representatives. You will train staff, resolve citizen inquiries, and coordinate schedules for city meetings, ensuring responsive and accurate information is provided via phone and online channels.

The role requires strong communication, data handling, and familiarity with municipal service processes; a 4‑day work week is offered along with comprehensive benefits and TMRS retirement matching.

Qualifications

• High School Diploma or GED and five years in a customer service‑related role with computer operations experience.
• Associates degree or higher and municipal environment experience highly desired.
• Spanish speaking ability is desirable.

Responsibilities

• Provide direction on daily Action Center tasks and staff; resolve complex inquiries and complaints.
• Coordinate setup for City Council and meetings; ensure service protocols are followed.

Skills

Customer service

Communication

Microsoft Office

Data entry

Spanish speaking (desirable)

Education

High School Diploma or GED

Associate's degree (desired)

Tools

Laserfiche

Microsoft Office

Job description

The City of Rowlett, Texas is seeking a proactive Administrative Supervisor to lead Action Center Representatives. You will train staff, resolve citizen inquiries, and coordinate schedules for city meetings, ensuring responsive and accurate information is provided via phone and online channels.

The role requires strong communication, data handling, and familiarity with municipal service processes; a 4‑day work week is offered along with comprehensive benefits and TMRS retirement matching.