Citrix Support

Kavaliro; Dearborn (MI); On-site; USD 80,000 - 110,000; Full time

Job summary

Kavaliro is seeking a Citrix Support Specialist in Dearborn, Michigan. This role involves providing technical support for users utilizing Citrix XenApp. Ideal candidates will have over 7 years of experience in a Citrix environment, excellent troubleshooting skills, and the ability to manage a large Citrix farm with over 2000 concurrent users.

The successful applicant will have deep knowledge of Citrix components, printing solutions, and will be responsible for incident and problem management.

Qualifications

• 7+ years of working experience in Citrix environment.
• Very good knowledge in Citrix and VDI management.
• Extensive knowledge in Citrix Printing & third-party printing products.

Responsibilities

• Provide technical assistance for Citrix XenApp users.
• Handle Problem Management calls and root cause analysis.
• Support and manage a large Citrix farm with 2000+ concurrent users.

Skills

Citrix environment experience

Communication skills

Citrix and VDI experience

Troubleshooting skills in Citrix XenApp

Knowledge of Citrix Printing

Edge sight configuration

Incident management

Knowledge of Active Directory

Job description

We are looking for a Citrix Support Specialist who will provide technical assistance to users using Citrix XenApp.

Qualifications

• 7+ years of working experience in Citrix environment
• Good Communication and interpersonal skills
• Very Good Citrix and VDI Experience with ability to manage end user issues.
• In depth Understanding and excellent troubleshooting skills in Citrix XenApp (version 4.x 6.x and 7.x), Store front and other Citrix Components.
• Should be able to handle Problem Management calls, issue identification and Root Cause analysis.
• Should have extensive knowledge in Citrix Printing & knowledge on third party printing products.
• Must have very good knowledge in Edge sight configuration, Reporting & analyzing the reports.
• Knowledge on supporting tools and technologies like Packaging, Appsense, Active Directory is desired
• ITIL expert, well hands on experience to manage Incident, Service Requests, Change and Problem Management.
• Apart from Citrix XenApp, understanding of other core Citrix Components with related to Microsoft Technologies like Active Directory, GPO and TS/RDS is Mandatory.
• Should have very good knowledge in Application Streaming, App sense & App-v.
• Ability to support and Manage Very Large Citrix Farm, 2000+ concurrent users Set-up running on VMware.
• Must have knowledge on Provisioning services.