Citigold Associate

Citi; New York (NY); On-site; USD 38,301 - 51,068; Full time

Job summary

Citi is seeking a Citigold Associate based in Hong Kong to provide comprehensive support to partners in sales activities. The candidate will assist in ensuring high service standards and managing compliance with regulations.

The ideal applicant has a High School diploma, relevant experience in sales or operational support, along with essential certifications. Skills in Microsoft Office and excellent communication are essential for success in this role.

Qualifications

• 2-4 years of relevant experience required.
• Mandatory certifications IIQE 1 & 3.
• Operational processes and branch service experience preferred.

Responsibilities

• Assist support functions to aid partners in fulfilling sales.
• Resolve complex sales issues.
• Monitor controls for regulatory compliance.
• Manage safekeeping of files during operations.
• Deliver access media and sales tools.

Skills

Customer service

Sales support

Microsoft Office

Verbal communication

Written communication

Education

High School diploma or equivalent

Job description

Citigold Associate

Job Req Id: 25920819

Location: Kowloon, Kowloon City, Hong Kong SAR

Job Type: On-Site/Resident

Posted: Nov. 10, 2025

Job Overview

We’re currently looking for a high caliber professional to join our team as Citigold Associate (Internal Job Title: Consumer Sales Support Analyst - C09) based in Hong Kong. This role provides a range of support services to assist partners in fulfilling sales requirements and maintain high standards of customer service and compliance.

Responsibilities

• Assist multiple production support functions to aid partners in fulfilling sales requirements.
• Resolve basic to moderately complex sales issues based on practice and precedence.
• Monitor controls based on regulatory and reporting requirements.
• Deliver and administer access media and sales tools and assist in the overflow of digital self-service media.
• Aid in the customer service process to ensure the quality of customer service.
• Manage the safekeeping and control of files during operation hours.
• Recommend new options to enhance productivity in accordance with established guidelines.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• High School diploma or equivalent.
• 2‑4 years of relevant experience.
• Mandatory certifications as required, i.e. IIQE 1 & 3.
• Experience in operational processes and branch service preferred.
• Proficient computer skills with a focus on Microsoft Office applications.
• Working knowledge of related industry practices and standards.
• Consistently demonstrates clear and concise written and verbal communication.

Mandatory Reference Checking

This position falls under the Mandatory Reference Checking (MRC) Scheme, a standardized reference‑checking arrangement that is designed to support the integrity of authorized institutions regulated by the Hong Kong Monetary Authority. By applying for this role, you acknowledge that your reference may be shared with other participating banks in accordance with the scheme’s principles.

EEO Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.