Citigold Service Associate

Citi; New York (NY); On-site; USD 26,000 - 48,000; Full time

Job summary

Citi Global Wealth in Singapore is seeking an entry-level Service Associate to execute day-to-day customer service activities in an on-site environment. The role focuses on resolving client inquiries, providing ongoing support, and adhering to Citi policies and guidelines in coordination with Customer Service.

The position emphasizes accuracy in research, compliance handling, and effective communication within a fast-paced banking setting.

Qualifications

• Strong verbal and written communication skills.
• Ability to influence and manage relationships across teams.
• Proven ability to solve problems creatively and efficiently.

Responsibilities

• Assist with compliance procedures and control systems documentation and inquiries.
• Ensure accuracy of research and compliance advice for sales team.
• Develop information on required changes in reports and procedures.
• Prepare written and verbal reports for senior management on status, issues and trends.
• Support sales force and management by implementing improvements.
• Understand how teams interact to meet Customer Service goals.
• Maintain exceptional client experience and adhere to Citi policies.

Skills

Verbal and written communication

Influencing and relationship skills

Problem solving

Education

Bachelor’s/University degree or equivalent

Job description

Citigold Service Associate

Job Req Id

26995027

Location(s)

Singapore, Singapore, Singapore

Job Type

On-Site/Resident

Posted

Sep. 22, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi Global Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

The Service Associate is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.

Responsibilities

• Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines


• Ensure accuracy of research and compliance advice provided to members of sales force team


• Develop information regarding required changes in reports and procedures


• Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns


• Support sales force and management by implementing recommendations concerning changes, improvements and enhancements


• Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals


• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.


• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Previous relevant experience preferred


• Effective verbal and written communication


• Influencing and relationship management skills


• Proven ability to creatively solve problems

Education

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Customer Service

Job Family

Service

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.