Citation Program Coordinator

City-of-Eugene,-or; Eugene (OR); On-site; USD 65,000 - 81,000; Full time

Benefits offered by this job

Bilingual pay benefit

Competitive benefits

Job summary

City of Eugene is seeking a collaborative Citation Program Coordinator to oversee the full lifecycle of parking citations, including payments, refunds, appeals, and collections, while coordinating with Municipal Court and external collections partners.

The role supports Tier 2 customer inquiries, maintains data integrity, and provides program updates to ensure compliant operations within the Parking Services program.

Qualifications

• Experience: Four years of progressively responsible clerical or administrative support, including two years managing contracts, records, and/or financial data.
• Training: High school diploma or GED; an associate degree or related coursework is desirable.
• Background: Must pass a criminal background check.

Responsibilities

• Administers full lifecycle of parking citations and appeals, including processing, refunds, collections, and data entry.
• Manages Administrative Review process for parking citation appeals.
• Coordinates with Municipal Court on adjudication outcomes and integrates court decisions into parking systems.
• Oversees parking collections contract and reconciles activities.
• Maintains accurate records and supports external partners and internal departments.

Skills

Administrative experience

Analytical skills

Communication

Teamwork

Problem-solving

Education

High school diploma or GED

Associate degree or related coursework

Job description

Application Deadline: Monday, October 19, 2026, at 5 p.m. P.T.

The City of Eugene is seeking a collaborative and detail-oriented Citation Program Coordinator who excels in problem-solving and thrives in a fast-paced, team-driven environment. This position plays a critical role in supporting the Parking Services Program by overseeing the full lifecycle of parking citations and coordinating the administrative review and appeal process with accuracy and professionalism. The ideal candidate demonstrates strong analytical skills, effective communication, and a commitment to teamwork while navigating complex citation workflows, coordinating with Municipal Court, managing collections processes, and providing Tier 2 customer support to the community and internal partners.

Classification: Program Coordinator - AFSCME

Salary: $31.31 - $39.03 hourly / $65,124.80 - $81,182.40 Annually

The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the Oregon Equal Pay Act (OEPA).

Department, Division: Planning & Development, Administration

Union Representation: American Federation of State, County and Municipal Employees (AFSCME)

Work Location: 99 West 10th Avenue, Eugene, OR

Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m., with flexibility per business need.

Benefits: The City of Eugene offers robust and competitive benefits. For more information, select the Benefits Tab, or view benefits summaries as well as see information about all employee benefits.

Living & Working in Eugene: Information about living in Eugene, how the City of Eugene operates, and more can be found on our website.

Bilingual Pay Benefit: This position qualifies for up to an additional 5% of base salary for bilingual pay. Please see “Supplemental Information” at the end of the posting for more information.

Citation Coordinator

• Administers the full lifecycle of parking citations from issuance through final resolution, including payment processing, refunds, appeals, collections actions, public records requests, and accurate data entry within the parking software system.

• Administers the Administrative Review process for parking citation appeals in accordance with established administrative rules, including processing appeal requests, routing cases for review, tracking determinations, and issuing written decisions to customers.

• Coordinates with Municipal Court on all parking citation adjudication outcomes, including affidavits, validity hearings, and parking trials, and ensures accurate and timely integration of court decisions into the City’s parking systems.

• Administers and coordinates all aspects of the parking collections contract, including daily transmission of unpaid citations, processing paid or withdrawn citations, reconciling collection activities, and maintaining accurate documentation within the parking system.

• Maintains accurate citation, appeal, collections, and court-related records, ensuring data integrity, compliance with retention policies, and alignment with administrative regulations.

• Serves as a liaison between Parking Services, Municipal Court, contracted collections partners, and internal City departments to support smooth and consistent program operations.

• Provides Tier 2 customer support by responding to escalated inquiries related to citations, appeals, collections, and Municipal Court matters, ensuring clear communication and timely resolution.

• Provides backup support for other Parking Services support positions as needed, ensuring continuity of operations during staff absences, high-volume periods, or emergent workload demands.

• Complete designated job tasks, special projects, and all other duties as assigned to meet team, department, and City of Eugene goals while working cooperatively, efficiently, and productively in a team environment.

Program/Operations Evaluation and Research

• Evaluates a variety of program or operation developments, issues and problems and makes recommendations.
• Performs specialized research in the assigned area; reviews legislation developments pertaining to assigned programs.
• Performs special studies and program or operation audits; gathers and analyzes information relative to assigned area; informs manager or supervisor of trends, costs, problem areas and special conditions and issues; researches programmatic or operational directions and projects; presents data and information on assigned projects.
• Evaluates, consolidates, classifies, tabulates and performs statistical analysis of data; checks information for accuracy and applicability to work program.
• Participates in the development of objectives and goals; recommends changes to program or operation policies and procedures.
• Develops work plans, timelines and resource allocations for assigned projects; monitors progress to ensure objectives are met.
• May monitor department expenses by assigned project; track and report financial component of grant programs.

Policy, Regulatory, and Public Interaction Responsibilities

• Interprets and applies rules and regulations; reviews complaints and monitors enforcement of policies and/or applicable ordinances; assesses appropriate fees.
• Enforces program or operation policies; may recommend enforcement action and prepare enforcement documents; may administer specific licensing programs and processes.
• May assist public in complying with code requirements.
• Provides assistance and information to the public and other employees requiring thorough knowledge of laws, regulations, policies and procedures in the assigned area; explains services, policies and procedures as they apply to specific situations.
• Responds to and solves problems or sensitive situations.
• Provides public information and outreach for the program area; assists with media management; organizes news conferences; drafts press releases, informational materials and brochures.
• Plans, prepares and presents information to explain program or operation components. May provide program overview presentations.
• Represents the program or operational area or department at task forces, committees, etc., as assigned.
• Actively supports and respects diversity in the workplace.

Process Development, Coordination, and Administrative Support

• Develops and reviews programmatic or operational processes and procedures; makes recommendations for improvements; oversees the implementation of changes to processes and procedures; drafts, reviews and revises policies and procedures; coordinates program or operation processes with other external and internal systems and activities.
• Provides a variety of administrative program support, such as developing and maintaining databases and spreadsheets; verifying, tracking and updating information; designing and producing standard and customized reports; develops and maintains complex recordkeeping and tracking systems.
• Develops procedures, technical manuals, and forms for program area; writes instruction manuals describing procedures and requirements; may write newsletters and maintain websites; writes project proposal descriptions, handbooks, program procedures, management reports, and business correspondence.
• May prepare and develop meeting materials and provide staff support during meetings.
• May schedule, oversee the work activities of and provide training to administrative staff or temporary clerical employees.

Outreach, Communication, and External Engagement

• Provides public information and outreach for the program area; assists with media management; informational materials and brochures.

• Provides public information and outreach for the program area; assists with media management; organizes news conferences; drafts press releases, informational materials and brochures.
• Plans, prepares and presents information to explain program or operation components. May provide program overview presentations.
• Represents the program or operational area or department at task forces, committees, etc., as assigned.

• Actively demonstrates high levels of employee engagement, accountability, coachability, and responsibility for personal performance and results.

To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification: Program Coordinator - AFSCME.

Minimum Qualifications

Experience: Four years of progressively responsible clerical or administrative support experience, including two years' experience managing contracts, records, and / or financial data.

Training: High school diploma or G.E.D. equivalent. Associate degree or college course work in the assigned area desirable.

Background: Must pass a criminal background check.

The City of Eugene encourages individuals of all communities and backgrounds to apply for job opportunities as we strive to provide the best service to the public. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferable knowledge, skills, and abilities from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Working Conditions

Work in this class is done generally in an office environment. May be required to sit, keyboard, write, hear and speak for extended periods. Work activities may include bending, stooping, and kneeling. May be required to lift up to 20 pounds.

Bilingual Pay Benefit

Per the AFSCME contract, the City shall pay an employee an additional 5% for a required intermediate or advanced level competency. To qualify for bilingual pay, the employee must have demonstrated fluency in the required language and successfully pass a fluency examination administered by the City's Employee Resource Center division.

What to Expect from our Selection Process

Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take 4-6 weeks to complete.

Diversity, Equity, and Inclusion

The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply.

The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at [phone].

In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States. NOTE: The City of Eugene does not participate in the E-Verify program; therefore, candidates requiring E-Verify for employment authorization will not be eligible for employment with the City.