CISO Senior Manager

CACI; National Harbor (MD); On-site; USD 150,000 - 230,000; Full time

Job summary

CACI is seeking a Task Order Manager to join our team supporting the Department of Homeland Security. This person is responsible for planning, direction, and overseeing the DSS HQ's Network Operation Center, Security Engineering, and Information System Security Officer support teams under the CISO directorate.

This role provides overall technical, security, and program management leadership for cyber, systems/applications, network, and AI-enabled services supporting the HQ IT enterprise.

Qualifications

• Ability to obtain DHS Entrance on Duty (EOD)
• Ability to obtain Top-Secret w/SCI clearance
• Bachelor's degree and 15 years of relevant experience or equivalency
• ITILv4 Foundations with strong ITIL practices
• Proficiency with SNOW (ServiceNow)
• Experience managing teams delivering mission-critical IT/security operations
• Customer-facing experience at senior levels, PMRs and requirements gathering
• Crisis/incident response experience with post-mortem reporting
• Excellent written and verbal communication skills

Responsibilities

• Provide leadership and day-to-day management for the CISO Task Order
• Serve as primary DHS CISO Directorate point of contact across Security Engineering, NOC, and ISSO
• Direct IT and cybersecurity projects across systems engineering, network ops, and cloud
• Apply ITIL processes and DHS governance to secure, resilient operations
• Develop staffing plans for cleared personnel across all roles
• Monitor DHS SLAs, analyze trends, implement improvements
• Lead transition activities with knowledge transfer and continuity
• Oversee integration of CISO tools, controls, and processes
• Oversee POA&Ms and vulnerability remediation coordination
• Ensure backup, DR, COOP, and continuity planning
• Drive continuous improvement, metrics, dashboards, and reporting
• Oversee end-user training on security tools and policies
• Ensure rapid incident response and escalation
• Be senior escalation point and authorize resource reallocations
• Ensure incident response processes during major outages
• Perform additional duties as assigned

Skills

DHS EOD clearance

Top-Secret SCI clearance

ITIL foundations

Snow (ServiceNow)

Security operations leadership

Crisis/incident response

Stakeholder communication

Project/Program management

Security governance

Education

Bachelor's degree + 15 years experience

Tools

SNOW

Job description

Job Title: CISO Senior Manager

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity:

CACI is seeking a Task Order Manager to join our team supporting Department of Homeland Security. This person is responsible for planning, direction, and overseeing the DSS HQ's Network Operation Center, Security Engineering, and Information System Security Officer support teams under the CISO directorate. This role provides overall technical, security, and program management leadership for cyber, systems/applications, network, and AI-enabled services supporting the HQ IT enterprise. The Task Order Manager is responsible for coordinating task orders, acting as the main point of contact with DHS Federal Stakeholders, and ensuring all assistance aligns with mission requirements and service level goals. This manager will primarily report to CACI's facility with occasional meetings at the DHS facilities within the NCR.

Responsibilities:

• Provide overall leadership, direction, and day to day management for all work performed under the CISO Task Order, ensuring alignment with DSS 3.0 objectives, service levels, and security requirements


• Serve as the primary point of contact with the DHS CISO Directorate Stakeholders overseeing the Security Engineering, NOC, and ISSO teams, driving services, products, and innovations, coordinating status, risks, and decisions, and ensuring clear, timely communication


• Organize, direct, and manage complex, inter related IT and cybersecurity projects spanning systems engineering, network operations, endpoint services, cloud integration, and security engineering in both classified and unclassified environments


• Ensure effective IT service management using ITIL processes (Incident, Problem, Change, Event, Configuration, and Release Management), integrating these with DHS SELC and HQ governance to support secure, resilient operations


• Develop, implement, and maintain a staffing plan that ensures sufficient cleared and qualified personnel across all required roles (systems, network, security, service desk, AI support, project management) to meet dynamic workload and surge demands


• Monitor performance metrics against DHS SLAs, conduct regular reviews to identify trends or patterns, and implement corrective actions, innovations, and process improvements


• Lead transition in and transition out activities for the task order, ensuring seamless knowledge transfer, asset handoff, and continuity of secure services with no degradation in availability or security posture


• Direct integration efforts across the end user services and IT lifecycle, ensuring that CISO relevant tools, controls, and processes are consistently applied across infrastructure, cloud, and application environments


• Oversee implementation and remediation of IT infrastructure and systems Plan of Action and Milestones (POA&Ms) and vulnerability mitigation activities in coordination with HQ security engineering and compliance teams


• Ensure robust backup, restore, disaster recovery, and continuity of operations planning and execution for systems and services within the CISO task order scope, supporting COOP and continuity of government objectives


• Drive continuous improvement, process standardization, and performance management for security and IT operations, including metrics, dashboards, and reporting for availability, incidents, vulnerabilities, and compliance


• Oversee development and delivery of end user training and documentation related to security tools, policies, and secure use of HQ IT services, ensuring materials are updated as services and threats evolve


• Ensure rapid response (within defined timeframes) to performance, service, delivery, and technical issues, ensuring timely escalation and resolution of critical incidents and security-related events


• Act as a senior escalation point and be ready to authorize resources for real-time reallocations and/or to take necessary actions to resolve incidents and requests


• Ensure incident response process is followed at all times but especially during major outages and security incidents


• Perform additional duties as assigned.

Qualifications:

Required:

• Ability to obtain a DHS Entrance on Duty (EOD)


• Ability to obtain a Top-Secret w/SCI clearance


• Bachelor's degree and 15 years of relevant experience or equivalency


• ITILv4 Foundations w/strong command of ITIL best practices and framework


• Proficiency with SNOW


• Demonstrated experience managed teams delivering systems, network, and security operations for mission-critical environments


• Strong customer facing experience operating at a senior level, including conducting PMRs, collecting requirements, and setting expectations


• Experience with crisis or incident response and documented post-mortem reporting


• Excellent written and verbal communication, including