Cisco/Voice Field Technicians

Insight Global; Madison (WI); On-site; USD 52,000 - 70,000; Full time

Job summary

Insight Global is seeking Cisco Field Technicians to support a large-scale migration from Skype to Cisco across multiple healthcare sites in Madison, WI. You will travel to sites within a 30-minute radius, remove DVX phones, and install/configure Cisco phones with required codes.

Responsibilities include performing basic test calls, documenting installations, and escalating complex issues to the network team. Attention to detail and reliable transportation are essential.

Qualifications

• At least 1 year of Cisco Voice/Phone Migration experience.
• Hands-on experience with phone installation, configuration, and testing.
• Comfortable with field work and travel between sites within a 30-minute radius.
• Reliable transportation and ability to follow instructions with precision.

Responsibilities

• Travel to assigned healthcare sites within Madison, WI radius to perform migrations.
• Remove existing DVX phones and install Cisco phones, including wiring and coding.
• Conduct basic test calls to verify functionality and document results.
• Maintain accurate installation records and report progress to project leads.
• Escalate advanced issues to the network team as needed.

Skills

Cisco Voice Migration

Phone installation

Phone configuration

Phone testing

Field work

Site travel

Attention to detail

Troubleshooting

Tools

DVX phones

Job description

• Minimum 1 year of Cisco Voice/Phone Migration experience
• Comfortable with field work and traveling between sites (within 30 minutes)
• Reliable transportation
• Hands-on experience with phone installation, configuration, and testing
• Strong attention to detail and ability to follow instructions

Nice to Have Skills & Experience

Previous experience in large-scale phone system migrations

Familiarity with hospital or clinic environments

Job Description

An employer is looking to add Cisco Field Technicians to their Madison location. These Technicians will be responsible for supporting a large-scale migration from Skype to Cisco across multiple healthcare sites in Madison. Day-to-day duties include traveling to assigned sites within a 30-minute radius, removing existing DVX phones, and installing Cisco phones by unboxing, connecting, and configuring devices, including entering required codes. The technician will perform basic test calls to ensure functionality, document installations, and escalating advanced troubleshooting issues to the network team. Additional responsibilities include maintaining accurate inventory records and communicating progress with project leads. Candidates should have at least one year of Cisco experience, be comfortable with field work and frequent travel, possess reliable transportation, and demonstrate strong attention to detail and troubleshooting skills.