Cisco Unified Collaboration Engineer (Voice Engineer)

Koitecc Solutions; Tampa (FL); On-site; USD 59,150 - 106,925; Full time

Job summary

Koitecc Solutions is looking for a Cisco Unified Collaboration Engineer (Voice Engineer) to enhance communication solutions in a secured DoD environment. Candidates should possess a relevant Bachelor's degree with specific experience in Cisco UC systems, security clearances, and certifications.

The role involves managing UC infrastructure, supporting voice/video communication, and ensuring compliance with DoD cybersecurity benchmarks. This position offers a competitive salary range to attract seasoned professionals committed to safeguarding mission-integrated communications.

Qualifications

• Bachelor's degree and 2+ years experience or Associate's degree and 4+ years experience.
• Active DoD Secret Clearance, ability to obtain TS/SCI.
• Cisco Certified Network Associate (CCNA) or ability to obtain within 60 days.

Responsibilities

• Design, deploy, and manage Cisco UC infrastructure.
• Configure and maintain SIP trunks and H.323 gateways.
• Conduct patching, upgrades, and STIG compliance.

Skills

Cisco Unified Communications systems

VoIP call flow troubleshooting

SIP/H.323 protocol analysis

Cybersecurity compliance

Education

Bachelor’s degree or Associate’s degree with experience

Tools

Cisco CUCM

Cisco Meeting Server

SIP trunks

Job description

Cisco Unified Collaboration Engineer (Voice Engineer)

MacDill AFB, FL

The Defense Sector of Leidos is seeking a Cisco Unified Collaboration Engineer (Voice Engineer) to support voice, video, and unified communications solutions within a secure, mission‑critical Department of Defense (DoD) environment. This role designs, implements, configures, and maintains Cisco Unified Communications Manager clusters, Cisco Meeting Server, Unity Connection, Expressway, and related collaboration technologies to ensure secure, resilient communications across garrison and tactical networks.

Primary Responsibilities

• Design, deploy, and manage Cisco Unified Communications (UC) infrastructure including CUCM, Unity Connection, Cisco IM & Presence, CMS, and Expressway C/E.
• Configure and maintain SIP trunks, H.323 gateways, SRST, CUBE, and MGCP configurations for integration with DISA or tactical voice networks.
• Manage dial plans, route patterns, translation rules, calling search spaces, and device pools across secure and non‑secure enclaves.
• Administer and troubleshoot collaboration endpoints, Jabber clients, TFTP services, and user provisioning via LDAP integration.
• Conduct patching, upgrades, and STIG compliance for all collaboration platforms in accordance with DoD cybersecurity standards.
• Support VTC operations including scheduling, endpoint support, and bridging through CMS or hardware MCUs.
• Integrate collaboration services with Active Directory, PKI/certificate authorities, and DNS for secure authentication and service delivery.
• Provide Tier III escalation support and mentor junior team members on UC technologies.
• Participate in exercises and mission planning efforts to align collaboration capabilities with MARCENT operational requirements.

Basic Qualifications

• Bachelor’s degree with 2+ years of experience or an Associate’s degree with 4+ years of experience. Additional experience, trainings, or certifications may be considered in lieu of a degree.
• Active DoD Secret Clearance and the ability to obtain TS/SCI after hire.
• Cyber Work Force Role Code 451 (e.g., Security+ CE) or the ability to obtain within 60 days after start.
• Cisco Certified Network Associate (CCNA) or the ability to obtain within 60 days after start.
• 2+ years of hands‑on experience with Cisco Unified Communications systems in a DoD, government, or enterprise environment.
• Experience with DoD UC compliance efforts including STIG implementation, ACAS scans, and RMF documentation.
• Proficiency in Cisco IOS, VoIP call flow troubleshooting, and SIP/H.323 protocol analysis.

Preferred Qualifications

• Active TS/SCI.
• Familiarity with Cisco networking technologies and configuration.
• Cisco Certified Network Professional (CCNP) Collaboration.
• In‑depth knowledge and experience deploying multiple virtualization technologies, including Microsoft’s Hyper‑V, Microsoft Virtual Server, VMware ESX, and VMware Server.
• Familiarity with firewalls and their services and security.

Pay Range

59,150.00 – 106,925.00 USD.

Commitment to Non‑Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.