Cisco Support Engineer

Experis Technology Group; New Jersey; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Plan

Supplemental Life Insurance

Short/Long-Term Disability Insurance

Business Travel Insurance

401(k) with match

Job summary

ManpowerGroup seeks a Cisco Support Engineer to join its Licensing Infrastructure & Operations team. This remote US role focuses on advanced L2 support for Cisco Smart Licensing, Smart Accounts, and CSSMPro, with testing and incident management across licensing platforms.

The candidate will drive test lifecycle activities, troubleshoot registration and compliance issues, and collaborate with network teams to ensure deployments align with licensing strategies.

Qualifications

• Hands-on experience with Cisco Smart Licensing, Smart Accounts, CSSMPro.
• Proven L2 support and escalation handling for licensing or network environments.
• Strong networking fundamentals (TCP/IP, DNS, HTTP/HTTPS, firewall, proxy).

Responsibilities

• Provide advanced L2 technical support for Cisco licensing platforms and ensure release readiness through end-to-end testing.
• Lead incident management for licensing and related networks, including RCA and defect triage.
• Collaborate with network and infrastructure teams to align licensing with deployments and drive analytics and dashboards.

Skills

Cisco Smart Licensing

L2 support

Incident management

Test lifecycle management

Networking fundamentals

Tools

CSSMPro

Cisco platforms (Catalyst,Nexus,ISR/ASR,SD-WAN,ASA/FTD,WLC)

Job description

Our client, Confidential is seeking a Cisco Support Engineer to join their team. As a Cisco Support Engineer, you will be part of the Licensing Infrastructure & Operations (LIO) supporting Licensing Infrastructure & Operations (LIO) and release readiness activities. The ideal candidate will have strong hands-on Cisco Smart Licensing expertise, proven L2 support and escalation experience, and the ability to drive test lifecycle management and continuous improvement which will align successfully in the organization. Job Title: Cisco Support Engineer Location: Remote (US).

What's the Job?

Provide advanced L2 technical support and operational oversight for Cisco licensing platforms, including Smart Licensing, Smart Accounts, and subscription-based systems. Troubleshoot complex licensing issues end-to-end, including license registration, synchronization, and compliance-related problems. Ensure release readiness through end-to-end testing by creating test cases, executing BAT/UAT, and performing regression testing to validate licensing behavior. Lead incident management activities for licensing and related network environments, including root cause analysis and defect triage. Collaborate with network and infrastructure teams to align licensing with real-world deployments, and drive analytics, reporting, and continuous improvement across Licensing Infrastructure & Operations (LIO).

What's Needed?

Strong hands-on experience with Cisco Smart Licensing, Smart Accounts, and CSSMPro. Proven experience in L2 support and escalation handling for licensing or network environments. Solid understanding of networking fundamentals including TCP/IP, DNS, HTTP/HTTPS, firewall, and proxy. Experience with Cisco platforms such as Catalyst, Nexus, ISR/ASR, SD-WAN (Viptela), ASA/FTD, and WLC. Expertise in troubleshooting license registration, synchronization, and compliance issues, plus test lifecycle management (test case creation, BAT/UAT execution, regression testing) and incident management (RCA and defect triage).

What's in it for me?

Work on mission-critical licensing infrastructure that directly impacts operational readiness and compliance. Own complex troubleshooting and escalation workflows where your technical depth makes a measurable difference. Contribute to release readiness through structured testing and validation activities. Drive continuous improvement using analytics, reporting, and dashboards. Collaborate cross-functionally with network and infrastructure teams to ensure licensing aligns with real deployments.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.