CIS Solutions Specialist — Customer Support & Training

MSU Solutions GmbH; Sioux Falls (SD); On-site; USD 55,000 - 75,000; Full time

Job summary

Missouri River Energy Services in Sioux Falls, SD seeks a Customer Information Systems (CIS) support professional to help members use CIS/Billing software effectively and efficiently to complete daily operations.

You will provide outstanding service over the phone or in person, deliver education and consulting on software readiness and functionality, and partner with members to understand workflow and needs to ensure the product meets their satisfaction.

Qualifications

• Associate's degree or equivalent in energy or related field and five years related experience and/or training; or equivalent combination of education and experience.
• Familiarity with Tyler Technologies programs, especially InCode version 9 and 10 a plus.

Responsibilities

• Provide outstanding customer service over the phone or in person.
• Provide professional services and education to members, including consulting, software readiness, and software functionality.
• Partner with members to understand workflow, business requirements, and needs to ensure the product works to the member's satisfaction.
• Coordinate with vendor to schedule member meetings, product demonstrations, and other activities.
• Participate in vendor training to operate the product.
• Implements, operates and maintains CIS systems, software, and programs; provides integration and deployment responsibilities.
• Coordinate CIS system and software testing and analyze results.
• Provide technical support to members for CIS systems.
• Assist with program enhancements and initiatives.
• Participate in Member Technology Committee meetings and activities.
• Maintain communication with CIS and industry vendors.
• Handle inquiries from users on a variety of software issues.
• Assist users with installation and troubleshooting as experience increases; refer complex issues to staff.
• Communicate with the support team about recurring problems and solutions.
• Attend training sessions on new equipment, software, platforms, and other products.
• Provide training on software use to end users as experience increases.
• Keep abreast of developments in CIS technologies.
• Frequent travel to member locations and conferences with occasional overnight stays.
• Represent MRES on industry, development, and project committees and conferences as assigned.

Skills

Database software

Spreadsheet software

Word Processing software

InCode Tyler Technologies

Education

Associate's degree or equivalent in energy or related field

Job description

Missouri River Energy Services in Sioux Falls, SD seeks a Customer Information Systems (CIS) support professional to help members use CIS/Billing software effectively and efficiently to complete daily operations.

You will provide outstanding service over the phone or in person, deliver education and consulting on software readiness and functionality, and partner with members to understand workflow and needs to ensure the product meets their satisfaction.