SaaS Support Specialist I — Help & Train Users

National Information Solutions Cooperative (NISC); Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

National Information Solutions Cooperative (NISC) is seeking a Product Support Specialist I to be the friendly, knowledgeable first point of contact for our users. If you enjoy solving technical challenges and explaining solutions in plain language, we want to hear from you.

Join a team that helps over 960 energy cooperatives and communication organizations across North America by delivering SaaS software, training, and responsive support to help communities thrive.

Qualifications

• 1–2 years of experience in a technical support or customer service role.
• Experience customizing or supporting SaaS software.
• Basic familiarity with software applications and an eagerness to learn.
• Exposure to utility, billing, or cooperative systems is a bonus.
• Proficiency with Microsoft Office and basic CRM/help desk tools.
• Familiarity with ticketing systems (Jira, Zendesk) preferred.
• Strong verbal and written communication skills.
• Ability to explain technical concepts in a clear, user-friendly way.
• Bachelor’s degree in IT, Computer Science, or equivalent experience a plus.

Responsibilities

• Help customers by phone and email with product questions and issues.
• Troubleshoot basic software issues and guide users through solutions.
• Escalate complex problems to senior team members and collaborate with internal teams.
• Deliver software training via webinars or one-on-one sessions.
• Log user feedback and work with product and development teams.
• Learn and grow with hands-on experience and expert support on software systems.

Skills

Communication skills

Technical explainer

SaaS software knowledge

Microsoft Office

CRM/help desk tools

Education

Bachelor's degree in IT or CS

Equivalent experience

Tools

Jira

Zendesk

Job description

National Information Solutions Cooperative (NISC) is seeking a Product Support Specialist I to be the friendly, knowledgeable first point of contact for our users. If you enjoy solving technical challenges and explaining solutions in plain language, we want to hear from you.

Join a team that helps over 960 energy cooperatives and communication organizations across North America by delivering SaaS software, training, and responsive support to help communities thrive.