Circulation Desk Specialist - Library Associate II (Part-Time)

City-of-Seattle; Seattle (WA); On-site; USD 75,793,000 - 92,115,000; Part time

Job summary

Seattle Public Library is seeking a part-time Library Associate II to provide friendly, responsive customer service at the Central Library in Seattle. The role handles check-ins/outs, registrations, fees, and basic information services while supporting shelving and materials processing.

Qualifications include a high school diploma or GED, 2+ years of customer service experience, and comfort with Microsoft Office and library catalogs.

Qualifications

• High school diploma or GED required.
• At least two years of customer service experience in a fast-paced environment.
• Experience with Microsoft Office and library catalogs is preferred.
• Ability to lift up to 40 pounds and push wheeled book carts.
• Fluency in Amharic, Chinese, Oromo, Russian, Somali, Spanish, Tigrinya or Vietnamese is helpful.

Responsibilities

• Check in/out materials, renew and reserve items, and register patrons for library cards.
• Collect fees and resolve patron account issues according to policy.
• Assist patrons with using library resources, equipment and online catalogs.
• Maintain records, compile statistics and support outreach and events.
• Provide friendly, professional customer service at circulation desks.

Skills

Customer service

English communication

De-escalation skills

Physical stamina

POS terminal operation

Education

High school diploma or GED

Tools

Microsoft Office

Cash registers

Library catalogs

POS terminals

Job description

Seattle Public Library is seeking a part-time Library Associate II to provide friendly, responsive customer service at the Central Library in Seattle. The role handles check-ins/outs, registrations, fees, and basic information services while supporting shelving and materials processing.

Qualifications include a high school diploma or GED, 2+ years of customer service experience, and comfort with Microsoft Office and library catalogs.