Circulation Clerk (16 hrs)

Northbrook Public Library; Northbrook (IL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Paid personal and sick time

Commuter benefits

457/Roth/IRA savings plans

Job summary

Northbrook Public Library seeks a Circulation Clerk to join our Circulation Department on a part-time basis (16 hours/week). You will help run the public service desk, assist patrons, and perform essential circulation duties with a focus on service standards and equity, diversity, and inclusion.

Under the Circulation Manager or Assistant Circulation Manager, you will handle inquiries, process materials, and maintain accurate records.

Qualifications

• Provide exceptional customer service and handle inquiries in a courteous manner.
• Communicate effectively in writing and verbally.
• Analyze information to assess issues and make informed decisions.
• Proficiency with Google Suites and Microsoft Office; Polaris LEAP experience preferred.
• Demonstrate precision and accuracy in repetitive tasks.

Responsibilities

• Manage the public service desk and assist patrons with inquiries.
• Perform essential circulation functions and process materials.
• Uphold library Service Standards and Equity, Diversity, and Inclusion values.

Skills

Customer service

Verbal and written communication

Information analysis

Attention to detail

Team collaboration

Tools

Google Suites

Microsoft Office

Polaris LEAP

Job description

Northbrook Public Library seeks a Circulation Clerk

Part-time: 16 hours/week
Schedule: Four-week rotational schedule (click for details)

About the Position

Are you passionate about providing exceptional service and fostering a welcoming environment in a library setting? We are seeking a dedicated and detail-oriented individual to join our team as a Circulation Clerk. In this role, you will be an integral part of our Circulation Department, ensuring a positive experience for our patrons through excellent customer service and efficient handling of library materials.

As a Circulation Clerk, you will work under the guidance of the Circulation Manager or Assistant Circulation Manager. Your primary responsibilities will include managing the public service desk, assisting patrons with various inquiries, and performing essential circulation functions. This position requires a strong commitment to upholding our library’s Service Standards and values of Equity, Diversity, and Inclusion.

If you have a knack for organization, possess excellent communication skills, and enjoy working in a dynamic and collaborative environment, we encourage you to apply. Join us in making a meaningful impact on our community through the power of information and service.

Qualifications and Experience

• Demonstrate the ability to provide exceptional customer service and experience in handling customer inquiries and complaints in a courteous manner.
• Proficient in conveying, receiving, responding, and expressing written and verbal information effectively.
• Ability to analyze and evaluate information to assess issues and make decisions within the scope of the position.
• Familiarity with office productivity tools like Google Suites/Microsoft Office. Preferred integrated library system (ILS) experience with Polaris LEAP.
• Ability to work with detail, precision, and accuracy, especially in repetitive tasks.

We are seeking a wide array of candidates that encompass varied identities and abilities and encourage those who have gained skills outside of traditional education to apply. The Northbrook Public Library is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging - so if you’re excited about this position but not sure if you meet all the criteria, we encourage you to still consider applying. You may have other experiences or skills that would still make you a great candidate.

Click on links to read the job description, the library's Service Standards and learn more about our award-winning library.

About the Library and Community

We seek candidates who share our passion for serving the people of Northbrook. The Northbrook Public Library is an Equal Opportunity Employer who values every community member and works to be welcoming and respectful of people's different identities including race, ethnicity, gender identity, socioeconomic status, sexual orientation, religion, ability, language, age, size, and more.

The Village of Northbrook, IL has a resident population of 35,222. This highly regarded, civic-minded and well-resourced community is just 25 miles north of downtown Chicago. With excellent access to transportation, Northbrook is home to a strong and diverse business community, including established corporations and thriving local enterprises. Residents are attracted to the top-rated schools, access to many recreational opportunities, and its small-town charm.

The Library is a cornerstone of the community with strong public support and an operating budget of $9,700,000. The collection includes over 220,000 physical items, with an annual circulation of over 900,000.

Benefits

Benefits include paid personal and sick time as well as the option to participate in commuter benefits and 457/Roth/IRA savings plans.

Deadline to apply: September 28, 2026