Circulation Assistant - Part-time/Temporary

Alamance County Government; North Carolina; On-site; USD 17,000 - 21,000; Part time

Job summary

Alamance County Public Libraries (ACPL) is seeking three Circulation Assistants for part-time roles. You will provide excellent customer service, assist with check-in/out, shelving, payments for fines, and help patrons with technology and online resources in a busy library environment.

Positions require a high school diploma, and the schedule includes evenings and weekends. Spanish and library experience are considered a plus as ACPL serves a diverse community.

Qualifications

• High school diploma or equivalent required.
• Flexibility in scheduling, including nights and weekends.
• Spanish language ability is desirable.
• Previous library experience is preferred.

Responsibilities

• Promote ACPL’s values and mission.
• Follow and enforce library policies and procedures.
• Work at all public service desks.
• Assist with maintenance of library collections.
• Assist patrons with reference interactions and reader advisory inquiries.
• Assist patrons with Self-Checkout and technology use.
• Take responsibility for appearance of the library and displays.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Spanish (desirable)

Education

High school diploma

Tools

Microsoft Windows

Microsoft Office

Job description

Alamance County Public Libraries (ACPL) is seeking three Circulation Assistants.

In this position, the Circulation Assistant will be expected to provide excellent customer service, interacting directly with library patrons. Performs a variety of clerical tasks dealing primarily with the circulation of materials. Must be able to perform physically demanding duties related to checking in, checking out, and shelving materials in a busy environment.

This is a part-time – non-benefited role, 13 hours per week position including at least two evenings per week and two weekends per month.

Best candidates will possess a strong commitment to provide excellent customer service, including the ability to provide customer-focused service for a positive library experience and to relate tactfully and courteously with a wide range of diverse patrons and community members. Having a willingness to learn library trends, local community happenings, literature, and popular reading trends is necessary.

This posting will fill three positions: one at the Mebane Library and two at the May Memorial Library.

• Promote ACPL’s values and mission.
• Follow and enforce established library policies and procedures.
• Work all public service desks at ACPL.
• Assist with the maintenance of library collections.
• Assist patrons through reference interactions, reader advisory inquiries and in the use of technology and online resources.
• Increase skills and knowledge through professional reading, workshops and webinars.

Additional Examples of Work Performed

• Make new library cards for patrons.
• Help patrons locate items
• Check materials in and out on patron accounts and empty book returns.
• Organize returned items in alphabetical or numerical order in preparation to be re-shelved.
• Shelve library materials.
• Receive payments for fines and fees.
• Assist patrons with the Self-Checkout.
• Answer phones and route calls to appropriate staff.
• Call and write up holds and pull messages.
• Take responsibility for the appearance of the library, including the condition of shelves and displays.
• Other duties as assigned.

• A high school diploma or equivalent is required.
• Flexibility in scheduling, including nights and weekends, is required.
• Ability to speak Spanish is desired.
• Previous library experience is preferred.

Computer Skills:

Prior experience with Microsoft Windows and Office applications, basic internet searching, and social media. Ability to learn library technology.

Knowledge, Skills & Abilities

• Strong customer service orientation with the ability to provide respectful, equitable assistance to patrons of all backgrounds.
• Excellent oral and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, email, internet searching, and social media platforms.
• Ability to learn and apply library-specific technology, including ILS systems and electronic resources.
• Creativity in program planning, display design, and patron engagement.
• Strong problem-solving skills, sound judgment, and accountability.
• Ability to work independently and collaboratively within a team environment.

COMPETENCY STATEMENTS:

• Accountability – Ability to accept responsibility and account for his/her actions.
• Accuracy – Ability to perform work accurately and thoroughly.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Communication, Written – Ability to communicate in writing clearly and concisely.
• Concentration – Ability to concentrate on tasks through many distractions.
• Cooperation – Ability to accept supervisory instruction and direction and strives to meet the goals and objectives of same.
• Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
• Integrity – Ability to undertake tasks with an attitude of uncompromising ethics and honest at all times both professionally and personally with the intent of the rules and core values of the organization.
• Multi-tasker – Ability to multi-task in a fast-paced environment.
• Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
• Relationship Building – Ability to effectively build relationships with patrons assisting with providing suggestions and guidance in finding interesting materials for readers through direct and indirect means.
• Reliability – Assumes responsibility for doing assigned work and meeting deadlines.
• Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities.
• Time Management – Ability to utilize the available time to organize and complete work within given deadlines.

Physical Requirements

• Ability to stand and walk for extended periods; bend, reach, squat, and lift up to 40 lbs.
• Ability to push/pull loaded book carts and access materials on high and low shelves.
• Ability to effectively communicate with patrons and staff in a busy environment